Internal Sales/Customer Service
XD Connects is a Promotional Merchandise supplier, we are a multi-national company whose head office is in the Netherlands.
We are now looking for a further member to join our UK team in a permanent full time role. We are a friendly team who work together to deliver the best possible service to our customers and we pride ourselves on our award winning customer service.
Experience is essential, preferably in the Promotional Merchandise industry, but others will be considered depending on the level of experience. We need someone with excellent communication skills, face to face, on the telephone and by e-mail. You will need to be highly organised, as it can be quite a fast paced environment during busy periods, and have the ability to prioritise tasks and work under pressure.
The majority of the communication is done via email so you must be computer literate with a high level of accuracy and efficiency and excellent spelling and grammar. You will make and receive calls to and from customers regarding enquiries and orders, so must have a pleasant telephone manner.
The role includes:
Customer support
Order processing
Producing quotations
Making telephone calls
Taking telephone calls
Providing product information
Building relationships with customers
Handling queries/complaints
We have a huge range of products for our customers to choose from and we work closely with them to add logos and branding to these products for them to sell on to their customer. We are leaders in our industry with regards to ECO friendly and sustainable products. Our customers sell our products, as promotional merchandise, to a vast range of high profile well-known companies and as we have a large range of technology items someone who is technology minded and has a creative insight would be ideal. We're looking for someone who would be as passionate about the company as we are. We have really lovely offices in the iCentrum digital innovation centre, just over the road from Aston University. Free parking is available on site and the building is easily accessible on many bus and train routes.
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
- Employee discount
- Free parking
- Gym membership
- On-site parking
Application question(s):
- Are you located in the Birmingham area and able to commute to the office easily?
Education:
- A-Level or equivalent (preferred)
Experience:
- Sales administration: 1 year (preferred)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
