About the Role
We're looking for a detail-focused Compliance Agent to join our team. This is a listening-based quality and compliance role, monitoring call recordings against our internal standards and regulatory requirements, and reporting findings directly to the Operations Director.
Key Responsibilities
- Listen to and assess recorded calls for quality, accuracy, and compliance with company scripts and procedures
- Identify and log compliance breaches, mis-selling risks, or process deviations
- Score calls against agreed QA criteria and maintain accurate records
- Feed back findings to the Operations Director and relevant team leaders
- Flag recurring issues or training gaps to support continuous improvement
- Maintain confidentiality and handle sensitive customer data in line with GDPR/data protection requirements
- Support with ad hoc compliance administration and reporting as required
What We're Looking For
- Strong attention to detail and active listening skills
- Comfortable working independently and reporting findings clearly
- Good written communication for accurate call notes and reports
- Previous experience in a call centre, QA, or compliance role is desirable but not essential
- A methodical, fair, and consistent approach to assessing calls
What We Offer
- Full-time, Monday–Friday hours — no weekend work
- Standard statutory holiday entitlement
- Free lunches and company events
- Gym membership
- Supportive team environment
Pay: From £26,000.00 per year
Benefits:
Work Location: In person
