About Robosol
Robosol Software UK Limited is a Microsoft Dynamics 365 Business Central partner with over 20 years of experience delivering ERP and commerce solutions to businesses in the UK and internationally. We work with retailers, wholesalers, and manufacturers in pharmaceutical, FMCG, food and drink, and online commerce sectors. Our proprietary product portfolio — including Robosol EPOS, Ochannel, and the emerging TradeFlow B2B SaaS platform — sits at the heart of how our clients manage their commerce, fulfilment, and operational workflows.
The Opportunity
We are looking for a Head of Commerce & Omnichannel Products to take strategic ownership of our commerce product portfolio. This is a senior, high-autonomy role for a product leader who combines sharp commercial instincts with a genuine understanding of modern retail and B2B commerce technology.
You will own the product vision, roadmap, and go-to-market positioning for three distinct but connected platforms: our established Robosol EPOS solution, Ochannel (our omnichannel integration platform connecting retail and wholesale operations to Business Central), and TradeFlow — our new multi-tenant B2B SaaS commerce platform targeting wholesale distribution clients.
This is a rare opportunity to shape a growing product portfolio at a pivotal stage, working directly with the CEO and cross-functional teams across engineering, implementation, and sales.
Key Responsibilities
Product Strategy & Roadmap
- Own and evolve the product vision and multi-year roadmap across Robosol EPOS, Ochannel, and the TradeFlow commerce platform.
- Define and prioritise the feature backlog based on client insight, market research, competitor analysis, and commercial opportunity.
- Align product investment decisions with Robosol’s growth targets, including TradeFlow’s SaaS commercialisation goals.
- Identify market trends across unified commerce, omnichannel retail, and B2B digital trading and translate them into product opportunity.
Product Delivery & Engineering Collaboration
- Work closely with engineering leads to translate roadmap priorities into well-defined epics, user stories, and acceptance criteria.
- Own release planning and milestone governance across the commerce portfolio, balancing new feature development with platform stability.
- Define and maintain product documentation including functional specifications, data dictionaries, and integration design briefs.
- Drive TradeFlow platform decisions covering multi-tenancy, API architecture, mobile commerce, and BC integration patterns.
Client & Market Engagement
- Act as the primary product authority in client conversations, pre-sales engagements, and solution scoping for commerce-related opportunities.
- Gather and synthesise feedback from existing EPOS and Ochannel clients to inform iterative product improvements.
- Develop compelling product positioning and messaging for each platform, working with marketing and sales teams.
- Support the sales team in winning new TradeFlow SaaS clients, contributing to demos, proposals, and commercial structuring.
Commercial & Performance Management
- Define and track product KPIs covering adoption, retention, revenue contribution, and client satisfaction across the portfolio.
- Own the SaaS pricing and packaging strategy for TradeFlow, evolving the model as the platform scales toward its target client base.
- Contribute to Robosol’s annual planning process with product-level revenue forecasts and investment cases.
What We’re Looking For
Essential
- 5+ years of product management experience, with at least 2 years in a senior or head-of product role.
- Deep domain knowledge of EPOS, unified commerce, or omnichannel retail technology — you understand how modern POS, OMS, and channel integration systems actually work.
- Experience owning a SaaS product roadmap, ideally in a B2B or B2B2C context.
- Strong grasp of API-first architecture, integration patterns, and multi-tenant platform design — sufficient to make informed product decisions and challenge engineering trade-offs.
- Proven track record of taking a product from roadmap through to client adoption and commercial growth.
- Excellent stakeholder management: able to influence without authority across engineering, sales, and client-facing teams.
- Commercially minded — you think in terms of revenue, retention, and market positioning, not just features.
- Outstanding written and verbal communication, with the ability to articulate complex product concepts clearly to non-technical audiences.
Desirable
- Familiarity with Microsoft Dynamics 365 Business Central or equivalent ERP platforms and how commerce systems integrate with them.
- Experience in wholesale distribution, FMCG, food and drink, or pharmaceutical verticals.
- Exposure to React Native mobile app development or Progressive Web App commerce experiences.
- Prior experience in a software consultancy, partner organisation, or ISV environment.
- Understanding of B2B digital trading, EDI, or e-procurement workflows.
Why This Role
- Genuine strategic ownership — you’ll define the direction of a portfolio, not execute someone else’s roadmap.
- Work at the intersection of established on-premise commerce, SaaS, and enterprise ERP — a genuinely complex and interesting product space.
- Be a founding voice on TradeFlow as it scales toward its commercial launch and first 50 clients.
- Direct access to the CEO and senior leadership; your decisions will have visible commercial impact.
- A growing, ambitious company with 20+ years of sector credibility and a clear trajectory toward revenue growth
Competitive senior package, flexible working, and genuine progression opportunity.
Job Types: Full-time, Permanent
Pay: From £55,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
Experience:
- POS Software: 5 years (required)
Work Location: In person
