Beaucare is a successful, rapidly growing national company, supplying a vast range of products to the care industry and commercial businesses, including janitorial, hygiene and medical equipment.
Beaucare:
- Supplies a vast range of commercial business, charities and individual consumers.
- Supplies to care homes, both individual and groups.
- Prides itself in excellent customer liaison and response, both in sales and after sales services.
- Offers a knowledgeable and dedicated sales team.
- Supports its customers with a fully qualified service team.
- Has a fleet covering the vast majority of the UK.
Job Purpose:
The Sales Administrator plays a key role in supporting all Sales Teams by delivering efficient administrative support and exceptional customer service. The role involves handling enquiries, managing sales administration processes, maintaining accurate records, and ensuring a smooth customer journey from enquiry through to resolution.
Accountabilities / Main responsibilities
Operational Tasks
- Answer inbound customer telephone calls in a professional and timely manner.
- Make outbound calls to customers regarding; orders, deliveries, collections, returns, quotations and account follow ups.
- Resolve basic customer account queries, escalating where necessary.
- Process and co-ordinate customer collections and product returns.
- Support customers with online ordering portal setup, user administration, passwords resets and troubleshooting.
- Monitor and maintain shared email inboxes.
- Process customer orders, quotations and requests accurately.
- Maintain accurate customer records.
- Support the sales team with any general administration.
- Assist with account creation and onboarding.
- Liaise with internal departments to ensure customer requests are completed efficiently.
Communications:
- Communicate professionally and promptly with customers and colleagues.
- Respond to telephone and email enquiries in a timely manner.
- Keep customers informed of progress on orders, returns, collections and account queries.
- Escalate issues where appropriate.
- Maintain positive working relationships across all departments.
Team Working
- Work collaboratively with colleagues to achieve team and departmental objectives.
- Provide support to other team members during busy periods or absence.
- Contribute to a positive, supportive, and customer focused working environment.
- Be flexible and willing to undertake additional responsibilities when required.
Skills
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- High level of accuracy and attention to detail.
- Confident telephone manner.
- Problem solving skills.
- Ability to prioritise workloads and manage multiple tasks.
- Competent in all Microsoft office applications, particularly outlook and excel.
- Ability to use and learn new business systems quickly.
Customer Service
- Deliver excellent customer service at every opportunity.
- Build positive relationships with customers through professional, friendly and efficient communication.
- Take ownership of customer enquiries and ensure they are resolved promptly.
- Manage customer expectations through regular updates and clear communication.
- Promote the company’s products and services where appropriate.
- Represent the company professionally and consistently upholds its values and reputation.
Data Protection
- To comply with the company’s policies and supporting documentation in relation to data protection, information security and confidentiality.
Health and Safety
- Be aware and implement your health and safety responsibilities as an employee.
- To work with colleagues and others to maintain health, safety and welfare within the working environment.
Equalities
- We aim to make sure that services are provided fairly to all sections of our community, and that all our existing and future employees have equal opportunities.
- Ensure services are developed and delivered in accordance with the aims of equality in response to the needs of the service users.
Job Details:
- Monday to Friday 9am - 5pm (30 minute lunch) 37.5hr per week
- £25,350 per annum paid monthly
- 32 days holiday per year (inc bank holidays)
- Free Gym Membership (Coach Gym Harrogate)
- On-Site parking
- Employee Assistance Programme
- Death in Service
- Employee Discount
Please submit a covering letter explaining the skills you possess and why you think the role would be suitable for you.
Job Type: Full-time
Pay: £25,350.00 per year
Ability to commute/relocate:
- Harrogate HG2 8PA: reliably commute or plan to relocate before starting work (required)
Experience:
- administration: 1 year (preferred)
- Sales Administrative Support Occupations: 1 year (preferred)
Work Location: In person
