We’re looking for a Customer Service Representative to join our existing Customer Service Team. This role is ideal for someone who enjoys working behind the scenes to ensure orders, returns and internal processes run smoothly and efficiently, while also confidently managing customer emails.
This is a varied role where you’ll be managing returns, processing spreadsheet order uploads, analysing data relating to unfulfilled orders, and handling customer enquiries via email. A key part of the role is accurately responding to customer emails, using the correct data to ensure clear, precise and reliable communication.
Full training will be provided.
Key Responsibilities
- Managing and responding to customer enquiries via email, ensuring accurate and clear communication.
- Handling enquiries relating to orders, returns, refunds and exchanges, taking ownership from initial contact through to resolution.
- Identifying issues within unfulfilled orders, investigating and working with relevant teams to resolve them correctly.
- Managing and processing customer returns and exchanges through our returns portal.
- Uploading and processing orders via spreadsheets, maintaining a high level of accuracy.
- Monitoring order and customer data to identify recurring issues or operational inefficiencies.
- Proactively flagging problems and ensuring they are followed through until fully resolved.
- Liaising with warehouse and logistics teams to ensure accurate order fulfilment and timely outcomes.
- Supporting the Head of Customer Service with reporting, data analysis and inbox management.
What We’re Looking For
- No previous experience required — full training will be provided
- Experience with spreadsheets (e.g. Excel/Google Sheets) and email-based communication is preferred but not essential
- Strong problem-solving skills with the ability to identify and resolve issues independently
- Confident taking ownership of tasks and seeing them through to completion
- Excellent attention to detail and a high level of accuracy
- Highly organised, with the ability to manage multiple priorities effectively
- Clear, concise, and professional written communication skills
Why Join Numeris?
Be part of a supportive, growing brand.
Career growth and learning opportunities.
Work alongside customer service, marketing, sales and logistics teams.
Casual dress code, employee discount, team building days and free onsite parking at our office.
Other Information
- Salary: Starting from£24,784.50 depending on experience.
- Holidays: 20 days plus Bank Holidays
- Location: On-site, Monday–Friday, 9:00am–5:00pm
Job Type: Full-time
Pay: From £24,784.50 per year
Benefits:
- Casual dress
- Employee discount
- On-site parking
Work Location: In person
