Account Director – National Cleaning / Soft FM
Location: Leeds / Northern based – Hybrid with national travel
Salary: £60,000 + Car Allowance + Bonus
Contract: Permanent, Full-Time
We are recruiting for an experienced Account Director to take ownership of a major national contract within a fast-growing Facilities Management business.
This is a high-profile role with responsibility for the operational, commercial and client performance of a large, geographically dispersed estate.
Working on a hybrid basis, you will divide your time between home, the Leeds office and client locations nationally, ensuring consistently high standards of service delivery while developing a strong and collaborative relationship with the customer.
The account operates across a high-footfall, customer-facing environment, so we are looking for someone who understands the importance of delivering consistent standards across multiple sites and regions.
The Role
As Account Director, you will take overall responsibility for the performance and development of the account.
Key responsibilities will include:
- Leading the operational delivery of a large national cleaning / Soft FM contract
- Managing and developing regional and operational management teams
- Building strong relationships with senior client stakeholders
- Taking ownership of account P&L, budgets and commercial performance
- Monitoring and improving KPIs, SLAs and contractual performance
- Driving productivity, operational efficiency and continuous improvement
- Identifying areas of underperformance and implementing improvement plans
- Using data and management information to support operational decision-making
- Ensuring service standards remain consistent across a geographically dispersed estate
- Developing a high-performing and accountable management team
- Supporting account growth, retention and the development of the wider client relationship
About You
We are looking for an experienced senior operational leader who has managed large-scale, multi-site service delivery.
You may currently be working as an:
- Account Director
- National Account Manager
- Regional Operations Director
- Head of Operations
- Contract Director
- Senior Operations Manager
Experience could come from:
- Commercial cleaning
- Soft Facilities Management
- Retail cleaning
- Leisure or fitness
- Shopping centres
- Hospitality
- Food retail
- Other large, customer-facing multi-site environments
You should be able to demonstrate:
- Experience leading large frontline operational teams
- Multi-site and multi-region management experience
- Strong commercial understanding and P&L ownership
- Senior-level client and stakeholder management
- Experience managing KPIs and SLAs
- A track record of improving operational performance
- Strong people leadership and team development skills
- Confidence using data to identify issues and improve performance
Previous experience within the fitness sector is not essential. What matters is your ability to manage complex, high-footfall, customer-facing operations where service standards are highly visible.
Package
- £60,000 basic salary
- Car allowance
- Performance-related bonus
- Hybrid working
- Genuine career progression opportunity
- Opportunity to take ownership of a flagship national account
This is an excellent opportunity for an experienced FM or cleaning leader looking for greater account ownership, visibility and progression within a growing organisation.
Apply today for a confidential discussion about the opportunity.
Pay: £60,000.00 per year
Work Location: Hybrid remote in Leeds (West Yorkshire, Yorkshire and Humber Region)
