Overview
We are a dynamic, forward-thinking GP Practice, with an opportunity for a full-time Patient Services Advisor. The roll can be over a four or five day working week. Working alongside GP's, Pharmacists, Paramedics, Nurses, Social Prescribers, Physiotherapists, Midwives and Phlebotomists, you will be the first contact for patients, providing advice and signposting them to the most appropriate service.
Responsibilities
- Greet patients warmly and assist with check-in procedures efficiently
- Manage appointment scheduling, cancellations, and rescheduling using our administrative systems
- Answer patient enquiries via phone, email, and in person with professionalism and empathy
- Maintain accurate patient records in compliance with data protection regulations
- Coordinate communication between patients, healthcare providers, and other departments
- Ensure the waiting area remains tidy and welcoming at all times
- Assist with administrative tasks such as filing, data entry, and correspondence as required
Skills
- Proven office experience, demonstrating organisational proficiency and attention to detail
- Previous administrative experience within a healthcare or similar environment is desirable
- Excellent communication skills, both written and verbal, with a friendly demeanour
- Strong organisational abilities to manage multiple tasks efficiently
- Ability to handle sensitive information discreetly and maintain confidentiality
- Proficiency in Microsoft Office Suite or similar office software programmes
- Ability to remain calm under pressure and provide compassionate customer service
This role is ideal for individuals who are organised, empathetic, and eager to contribute positively to patient care. The position provides valuable experience within the healthcare sector while fostering professional development in a supportive environment.
Please submit a covering letter alongside your CV.
Pay: £13.00 per hour
Benefits:
- Company pension
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Store discount
Work Location: In person
