Customer Service Advisor
- Salary £25,000 - £35,000 depending on experience
Full Time position- Permanent Contract
- Location: Hove
- Monday to Friday 9.00 am to 5.00 pm (37 Hours)
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
Following the successful merger of our Brighton and Uckfield agencies, we are continuing to grow and are looking for a friendly, professional and customer-focused individual to join our team as a Customer Service Advisor.
About the role:
Based primarily from our Hove office, you will play an important role in supporting our clients and helping to deliver the high standards of service for which we are known. As a Customer Service Advisor, you will be one of the first points of contact for our clients, handling a wide range of enquiries relating to motor, personal and commercial insurance policies. Whether speaking with clients over the phone, responding to emails or assisting with policy administration, you will ensure every interaction is helpful, professional and efficient. You will be responsible for answering incoming telephone calls, servicing existing insurance policies, assisting clients with policy changes and renewals, handling general administration, maintaining accurate customer records and building strong relationships with our clients.
About you:
We are looking for someone who genuinely enjoys helping people and takes pride in delivering excellent customer service. Our clients expect a high level of attention and professionalism, so you will be approachable, organised and confident when dealing with customers.- Previous customer service experience is essential. Insurance experience would be an advantage but is not required as full training will be provided. You will have excellent communication skills, a professional telephone manner, strong attention to detail and the ability to manage a varied workload.
The successful candidate will be friendly, personable, proactive and positive in their approach. They will enjoy working as part of a team and be motivated to contribute to the continued growth of the agency.
In return, we offer a competitive salary dependent on experience, 21 days' holiday plus bank holidays, company pension, on-site parking, ongoing training and genuine opportunities for career development within a growing business.
This is a full-time position working 35 hours per week, Monday to Friday from 9.00am to 5.00pm. While the role is based in Hove, there will be occasional travel to our Uckfield office as required.
This is an excellent opportunity to join a growing, ambitious and supportive agency where your contribution will be valued and where you can build a rewarding long-term career.
Benefits
- Salary £25,000 - £35,000 depending on experience
- 25 days holiday plus bank holidays
- On site parking at our office
- Company Pension Scheme
Please apply in writing with CV and covering letter to Steve Russell – [email protected] – (data will be stored for 1 year)
Closing date for all applications: 24th July 2026.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
