Technical Claims Handler – Motor
About MPL Claims Management
At MPL Claims, we are passionate about making the claims process smoother, smarter, and more customer friendly. We are a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.
The Opportunity
We are looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You will play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client[1]specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.
Key Responsibilities
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Manage a dedicated caseload of motor claims, including technical referrals and escalations.
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Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
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Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
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Stay up to date with relevant legislation and industry best practices.
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Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
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Support with coaching and training of team members when required.
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Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
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Build and maintain strong client relationships through consistent, high-quality service.
What we are looking for
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Previous experience in motor claims handling is essential
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Exposure to repair, credit hire, and total loss cases.
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Strong analytical and problem-solving skills with great attention to detail.
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Excellent verbal and written communication skills.
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A customer-first mindset and a genuine passion for delivering outstanding service.
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Positive, proactive attitude with the ability to adapt and work well under pressure.
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Experience dealing with complaints.
What we offer
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Modern Colchester city centre office space, with free onsite parking available 7 days per week.
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Additional paid day leave for your birthday, option to purchase more holiday and holiday which increases with length of service.
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Summer and winter socials.
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Wellbeing package including free PT sessions, private medical insurance & health cash back plan.
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Professional qualifications along with continual professional development.
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Hybrid opportunities are available in line with our hybrid working policy.
Requirements:
Full Time, Permanent, 35 hours a week.
Based in Colchester, CO1 1TG
Hybrid opportunities are available in line with our hybrid working policy
