Job Purpose
The Conferencing & Banqueting Assistant plays a key role in delivering high-quality service across conferences, corporate events, weddings, and private functions. This guest-facing role supports event setup, service delivery, and breakdown while actively contributing to a positive guest experience and increased beverage revenue through confident recommendations and attentive service.
Key Responsibilities
Event Setup & Preparation
- Set up event spaces according to function sheets and event specifications
- Prepare conference rooms, banqueting areas, and bar service points including equipment, linen, and glassware
- Ensure event spaces are presented to the venue’s standards at all times
Service Delivery
- Deliver professional, friendly, and efficient service during conferences, banquets, weddings, and events
- Serve food and beverages to the required service style and standard
- Support bar service and wine service as required during events
Beverage Service & Upselling
- Confidently recommend wines, drinks packages, and premium beverage options to guests
- Promote drinks receptions, upgraded wines, cocktails, and after-dinner beverages where appropriate
- Support beverage upselling initiatives in line with training and event objectives
Guest Experience
- Engage with guests in a warm, attentive, and professional manner
- Anticipate guest needs and respond promptly to requests
- Assist in resolving guest queries and escalating issues when required
Teamwork & Communication
- Follow direction from supervisors and managers to ensure smooth event delivery
- Communicate effectively with kitchen, bar, and event teams
- Participate in pre-event briefings and post-event feedback
Health, Safety & Standards
- Comply with health & safety, food hygiene, and licensing regulations
- Ensure responsible alcohol service at all times
- Maintain clean, safe, and organised work areas
Event Breakdown
- Assist with clearing, resetting, and storing equipment after events
- Ensure event spaces are left clean and ready for the next function
Skills & Experience
Essential
- Positive attitude and strong customer service focus
- Ability to work well in a team and follow instructions
- Flexible availability, including evenings and weekends
- Good communication and interpersonal skills
Desirable
- Previous experience in hospitality, events, or Food & Beverage
- Basic knowledge of wines, spirits, or bar service
- Experience in corporate or wedding event environments
Personal Attributes
- Friendly, professional, and reliable
- Well-presented with attention to detail
- Willingness to learn and develop beverage knowledge
- Calm and adaptable in a fast-paced environment
Work Location: In person
