Job description
We are seeking an applicant to join us as a passenger services assistant. You’ll be working as part of a small and busy team on Penzance Quay.
Duties include:
- Checking-in passengers prior to boarding the Scillonian III
- Dealing with general customer enquiries
- Ensuring customer service levels are met and maintained
- Processing, updating, creating and maintaining computer and manual records
- Providing assistance to passengers when required
Essential requirements:
- A good general education, excellent communication, customer services and computer skills
- You should have a positive attitude and be flexible towards working hours
- You should have good time management skills and be capable of prioritizing a busy workload
- Candidates will have experience of customer service on a face-to-face basis
Hours:
- Average 20 hours per week. The role will require week days, weekends and bank holidays.
- This is a seasonal position will end October/November 2026.
Benefits:
- Discounted travel
- 30 days paid holiday (pro-rata including bank holidays)
- Workwear and training provided
Applicants must hold the Right to Work in the UK
Work Location: In person
