As a Digital Operations Assistant, you will, along with the Digital Operations Specialist and Manager, manage the end-to-end product workflow across a variety of brand partners. Working cross-functionally with Trade, Buying, and Photo Studio teams to push items through to the site, you will: manage data, pushing through all relevant systems, amending and fixing where needed, arrange stock moves to the photo studio for in-house product shoots, requesting and processing supplier imagery from applicable brands, as well as, monitoring and managing stock files to ensure products get published on site in a timely manner.
As a Digital Operations Assistant you will:
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Create/support concession data and work collaboratively with brands to resolve any issues (i.e. update pricing for them).
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Work with buying teams to support Own Bought product workflow, taking divisional ownership, and providing regular updates to key stakeholders.
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Effectively manage and minimise products that are ‘In Stock and Not On Site’ (ISNOS) across your brands and divisions.
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Be the point of contact for your brands for any online queries relating to product, pricing, stock, launches, or otherwise.
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Work with brands to ensure imagery is being sent in advance of stock delivery, highlighting any inconsistencies to the Digital Operations Specialist & Manager.
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Maintain the accuracy of the online range by removing old products as needed/requested. Updating the range tracker to reflect all changes.
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Responsible for resolving NPS issues across your brands/division in a timely manner, independently, or with help from PTS, photo studio, or the brand.
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Ensure Time To Site SLA’s are being met, flagging any inconsistencies or concerns to Digital Operations Specialist & Manager.
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Attend regular trade, operations, and studio meetings, to provide and receive updates on deliveries, uploads and special projects/launches.
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Manage stock queries for brands in the DC, flagging any issues to the Digital Operations Specialist & Manager.
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Maintain & present weekly division reports in wider team meeting.
A Bit About You
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Organised and proactive. You are able to multi-task, prioritise and work to tight deadlines, whilst maintaining excellent attention to detail.
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Technically skilled. You are proficient in excel, with high levels of numeracy and accuracy.
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All over the numbers. You are analytical and results driven, able to use data to measure performance and identify areas of improvement.
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A great communicator, both verbal and written. You excel in the relationships you build with stakeholders.
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Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation.
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An example of our values, a trusted, and respected colleague.
