Salary: £25,000 per year
Hours: 37.5 hours per week
Location: Mansfield
Closing Date: 22nd of July 2026
Please quote job reference: ABL 867b
Your Health Your Way, Nottinghamshire Integrated Wellbeing Service (IWS) overview
ABL Health and Nottinghamshire County Council are partnering to deliver an Integrated Wellbeing Service across Nottinghamshire called Your Health Your Way. This transformative service will play a central role in system change, bringing previously separate lifestyle behaviour change functions together into one service. It seeks to work collaboratively with communities to support the transformation of services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity and falls prevention, all embedded in sustainable behaviour change and positive wellbeing.
Role Purpose:
You will provide administration support for the Nottinghamshire IWS service for adults and families across Nottinghamshire.
You will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the SPOA lead.
Your key responsibilities will be:
Providing a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues.
You will be working as part of a large and friendly team of varied professions across the County of Nottinghamshire, and you will be part of the Single Point of Access team which is responsible for all administration duties for the service including referrals into the service via electronic database, telephone, website, text and email.
Key Duties and Responsibilities:
This is a varied, challenging, and rewarding role working under the line management of the Single Point of Access Administration Lead, supporting the ongoing implementation, delivery, and development of the service. Key responsibilities include managing incoming calls through the Nottinghamshire Single Point of Access, directing enquiries appropriately, and ensuring messages are handled efficiently. You will provide high-quality administrative support within a busy team environment, including clerical duties, correspondence, filing, appointment scheduling, and maintaining accurate client records across databases and paper files. The role also involves processing healthcare referrals promptly within agreed timescales, recording client data accurately, producing reports and documents, and using IT systems such as Excel, Word, and in-house databases effectively. You will work closely with service leads to source suitable venues in line with budgets and demand, monitor workloads and service targets, take and distribute meeting minutes, and provide general administrative support as required. In addition, you will support behaviour change initiatives by engaging with clients, coordinate Nicotine Replacement Therapy (NRT) requests for smoking cessation practitioners, and carry out regular stock audits and temperature checks to ensure safe storage and compliance. Flexibility to support colleagues during annual leave or sickness is essential, along with a proactive and organised approach to maintaining an efficient, client-focused service.
Skills and Competencies Required
- Be an experienced administrator use to working in a health and/or community setting
- Experienced working with Microsoft Office and database systems
- Positive and proactive working at pace with multiple tasks
- Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues
- Build strong relationships; good team player happy to work as part of a team and work independently on own tasks
- Quality driven; you naturally seek high standards and actively seek to improve them.
- Value and remain open to new ideas and perspectives.
Employee Benefits:
Birthday Day off
Flexible Annual Leave scheme
Employee Referral scheme
37.5 hours working week
Flu jabs
Blue Light Card
Cycle to work scheme
Leadership and staff away days
Training and Development
Please note that we are unable to offer sponsorship for this role
Blank
