We currently have a vacancy for a dynamic TCI Booking Clerk within Ophthalmology.
In this role you will provide administrative support to all clinical staff within the clinical area including consultants, nurse specialist and Junior Doctors ensuring effective co-ordination of their theatre schedules etc across our MSE sites which include Orsett, Southend and Broomfield. This will include booking theatre lists, pre-assessments, booking clinical appointments and carrying out cancellations in line with Trust policy.
So, if this sounds like the right role for you, please apply today.
Demonstrate high levels of customer care and be an ambassador for customer care within the trust.
Booking theatre lists, pre assessments and post op reviews
Liaising with patients on the phone for any queries or information
answering queries and requests coming into the inpatients shared mailbox
Act as the communication hub for the clinical team.
Work efficiently as part of a team and effectively manage and prioritise a large workload.
Receiving and answering PALS queries and complaints. Investigating these complaints and providing a suitable response to the patient.
Deal with patient requests / concerns promptly to prevent the hand off of the request to other areas, escalating concerns or complaints to the appropriate Management representative.
be able to cover ward clerk duties on occasion - admitting and discharging patients and completing urgent scanning
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Please see attached a full job description setting out the details of the role and responsibilities.
We look forward to your application.
