Salary £29,325 - £34,500 per annum (+ 20% Shift Allowances)
Location Newcastle upon Tyne
This is a , full time vacancy that will close in 11 days at 23:59 BST.
About the role
Water Supply Production Operator (Shifts)
Full time – 37 hours per week
Full Time Permanent
Salary – £29,325 - £34,500 per annum (+ 20% Shift Allowances)
Location – Whittle Dene WTW, Horsley, Newcastle
About the role
Join our Water Supply team as a Water Supply Process Operator and play a vital role in delivering high-quality drinking water to our customers. This is an excellent opportunity to build a rewarding career in a critical service, with full training provided to help you develop the technical knowledge and practical skills needed to succeed.
Based at Whittle Dene Water Treatment Works, you will be part of a supportive team while also having the opportunity to contribute to activities across the wider Water Supply operating area when required. We’re looking for someone with transferable skills and a willingness to learn, prior experience in the water industry isn’t essential, as we will support you every step of the way through a comprehensive training programme.
In this role, you’ll be responsible for operating treatment processes using company systems, monitoring performance, and identifying trends to ensure efficiency and compliance. When issues arise, you’ll take a proactive approach to fault-finding and problem solving, helping to maintain the highest standards of water quality. You will also carry out laboratory testing, accurately recording results to meet regulatory requirements and support operational decision-making.
Your day-to-day responsibilities will also involve working with chemicals, as well as validating and calibrating instruments to ensure processes continue to run smoothly. In addition, you’ll support essential site activities, including cleaning process units, carrying out general maintenance tasks, and ensuring tanks and equipment are kept in optimal condition.
We are committed to your professional growth and development, offering ongoing training and opportunities to progress within the organisation. This is a hands-on, varied role where you can make a real difference while developing a long-term career in the water industry.
About you
Strong communication skills are key to success in this role, and we’re looking for someone who can confidently convey information both verbally and in writing. You’ll be able to clearly explain issues, collaborate effectively with colleagues, and ensure information is shared accurately and efficiently.
You’ll bring a proactive approach to problem-solving, with the ability to respond quickly when challenges arise, assess the situation, and identify practical, effective solutions. Your ability to think critically and stay calm under pressure will support the smooth running of operations.
We’re also looking for a flexible and reliable team player who thrives in a varied working environment. You’ll be just as comfortable collaborating with others as you are working independently, often outdoors and with minimal supervision, showing initiative and accountability in everything you do.
Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
We’re committed to ensuring “Everyone Home Safe Everyday” therefore awareness of health and safety would be.
You may have experience operating production processes including various mechanical and electrical equipment. This may include experience of using instrumentation to validate and calibrate a process is desirable but not essential.
If you are practical, pragmatic and enjoy hands-on problem solving then this could be a great role for you. Please note a full driving licence is essential.
Please note:
This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.
Please note this role will require a DBS to be completed prior to employment.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
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Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
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Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
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Colleague benefits
We’re the great company we are because of you – our people. As our way of saying thanks, you'll be eligible to some of our wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
Documents
Business Plan 2025-30 - Essex & Suffolk Water - DownloadBusiness Plan 2025-30 - Main Report - DownloadBusiness Plan 2025-30 - Northumbrian Water - DownloadRestore and Regenerate - Our Environment Strategy to 2050 - DownloadProduction Operator (1) Water (1).doc - Download
