Key Purpose of the Job:
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. To prioritise workload and meet contractual deadlines. Portray Kings Secure in a professional manner. To work as part of a team to achieve an impeccable delivery of service.
Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice.
This role requires shift working in line with the departments 24/7 operation. No previous experience in a technical support role required and a full training package will be provided. The shift pattern is 4 off, 4 off. This will be 2 days working 07:00 - 19:00 then it will be 2 nights working 19:00 - 07:00.
Key Job Responsibilities:
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To provide technical support to end users and engineers both internally and externally.
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To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
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To ensure prompt and accurate information is scheduled.
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To answer customer telephone calls ensuring internal customer service standards are met.
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To provide a positive experience for customers ensuring prompt and accurate information is captured.
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Any other reasonable requests from the line manager and SLT members.
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To provide support to the Service Scheduling Team when required.
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Embrace new customers and technologies the company adopt
Essential Requirements:
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Customer focused
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Excellent telephone manner
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PC Literate
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Team Player
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Strong Interpersonal and communication skills
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Ability to priories workloads
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Exceed all tasks given
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Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
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Ability to work within a continually changing environment
When Kings carry out recruitment, we do so as an Equal Opportunities Employer.
Benefits Include:
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Supportive and Collaborative Environment
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Company Health Care Plan
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Company Pension
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Life Insurance
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25 days holiday plus Bank Holidays
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Development Opportunities
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Referral Scheme
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Employee Recognition Scheme
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Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on reals savings for everyday needs
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Cycle to Work Scheme
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