We are recruiting Sessional Registration and Citizenship Officers to join the Tower Hamlets Register Office.
If you are passionate about delivering excellent customer service, committed to achieving positive outcomes, and bring direct experience of working in a busy Register Office, we would love to hear from you.
In this role, you will:
- Key focus on registering births, deaths, and still births
- Issue relevant paperwork according to legislative and local requirements.
- If required, register marriages, and civil partnerships and assist with citizenship ceremonies
- Expected to work on a rota basis mainly weekdays and possibly weekends.
About You
We are looking for someone who can demonstrate:
- Direct and Relevant Experience of working in a Register Office- this role is not suitable for candidates who have not registered these events before.
- Performing high-quality ceremonies and appointments with a strong customer focus.
- Knowledge and implementation of relevant Home Office legislation, supported by GRO handbooks.
- Strong communication and collaborative skills, with the ability to work effectively in a diverse community.
Our Benefits
- Competitive salary £36,963 - £38,637 pro rata plus individual weekend and evening ceremony payments (where applicable).
- Flexibility regarding working days and hours to meet service demands.
- Local Government Pension Scheme membership.
- Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.
Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.
At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.
