Customer Experience Assistant Trainee | Ilford | Full-Time | Entry Level
We're looking for an enthusiastic Customer Experience Assistant Trainee to join our growing team at Ilford
This is an exciting opportunity to begin your career in customer experience through a structured training programme. You'll learn how to deliver exceptional customer service, build strong customer relationships, and support day-to-day business operations while working alongside experienced professionals.
Whether you're a recent graduate, college leaver, or looking for a career change, you'll receive comprehensive training, ongoing mentoring, and clear opportunities to progress into Customer Experience Executive, Team Leader, Operations, and Management roles.
Your Responsibilities
As a Customer Experience Assistant Trainee, you'll:
- Welcome customers and provide a friendly, professional, and positive experience.
- Assist customers with enquiries, products, and services while delivering exceptional customer support.
- Build and maintain strong customer relationships through effective communication.
- Resolve customer concerns promptly and professionally with support from senior team members.
- Learn company products, services, and internal processes to provide accurate information.
- Maintain accurate customer records using internal systems.
- Support promotional campaigns and customer engagement initiatives.
- Work collaboratively with colleagues to achieve customer satisfaction and business objectives.
- Ensure company standards are maintained during every customer interaction.
- Participate in ongoing training, coaching, and professional development programmes.
We're Looking For Someone Who Is
- Friendly, approachable, and passionate about helping people.
- A confident communicator with excellent interpersonal skills.
- Positive, reliable, and eager to learn.
- Organised with strong attention to detail.
- Adaptable and comfortable working in a fast-paced environment.
- Customer-focused with a professional attitude.
- A collaborative team player with a strong work ethic.
- Interested in building a long-term career in customer experience, customer service, operations, or business management.
Previous experience in customer service, retail, hospitality, reception, sales, or other customer-facing roles is beneficial but not essential, as full training will be provided.
What You'll Receive
- Competitive base salary plus performance-based bonuses.
- Comprehensive training and ongoing coaching.
- Clear career progression opportunities.
- Leadership development and mentoring.
- Recognition and reward programmes.
- Team socials and networking events.
- National and international travel opportunities.
- A supportive, collaborative, and inclusive working environment.
Why Join Us?
We believe outstanding customer experiences begin with great people. From your first day, you'll receive practical training, continuous support, and hands-on experience that will help you build valuable customer service and communication skills. We recognise potential, reward performance, and promote from within whenever possible.
Apply Today
If you're ready to start a rewarding career in customer experience with a company that invests in your professional development, we'd love to hear from you.
Apply now to be considered for the Customer Experience Assistant Trainee position at Ilford
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Pay: £15.00-£17.00 per hour
Benefits:
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
