Overview of the role
The KYC Onboarding Associate is a vital role within our organisation, responsible for conducting the customer onboarding process. This position requires a high level of diligence, analytical skills, and previous experience in a due diligence role would be advantageous. The ideal candidate will be proactive, detail-oriented, and committed to maintaining the highest standards of compliance and risk management.
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Conduct thorough and accurate client due diligence (CDD) and enhanced due diligence (EDD) checks in accordance with AML/KYC regulations.
- Ensure all onboarding processes adhere to regulatory and compliance standards.
- Review and verify documentation to ensure compliance with internal policies and regulatory requirements.
- Identify and escalate potential risks or red flags to the KYC Onboarding Manager.
- Act as the first point of contact for KYC-related queries, providing timely and professional responses to clients.
- Communicate effectively to obtain required documentation and clarify requirements with clients.
- Maintain accurate records of onboarding activities within internal systems.
- Support the KYC Onboarding Manager with audits, reporting, and process improvement initiatives.
- Identify opportunities for improving processes and suggest innovative solutions to enhance efficiency.
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Experience in Financial Services or a similar regulated industry is highly advantageous.
- Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment.
- Analytical and process-oriented mindset, with a focus on continuous improvement.
- Excellent communication and stakeholder management skills.
- Commitment to continuous learning and adapting to changing regulatory landscapes.
- A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance
- Adaptable, tenacious and flexible who is able to perform under pressure
- A collaborative approach to working with others and committed to an inclusive environment
- Willingness to travel to the London office once a month.
We believe great people do their best work when they feel supported, rewarded, and empowered to grow. That’s why we offer a benefits package designed to support your career, wellbeing, finances, and life outside of work.
- 25 days’ annual leave, plus bank holidays
- An extra day off for your birthday
- Holiday loyalty scheme rewarding long-term service
- Work abroad scheme for added flexibility
- Competitive pension scheme via salary exchange
- Annual discretionary bonus scheme (eligible after probation)
- Financial education, planning & coaching platform
- Interest-free Season Ticket Loan for London travel
- Salary exchange nursery fee scheme
- Life Insurance
- Healthcare platform including:
- Cashback on dental, optical & physio
- Virtual GP access
- Mental health and stress support helplines
- Additional wellbeing resources
- Enhanced parental leave
- Cycle to work scheme
- Flexible benefits that support everyday life
- Career development and progression tools
- Opportunities to grow within a fast-scaling international business
From sporting events and pub nights to seasonal celebrations and socials, we make time to connect and celebrate together.
Diversity & Inclusion
We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background, identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.
What’s next?
- We will review your application and come back to you as soon as possible.
- You must be eligible to work in the UK to be considered for this position.
- Full background checks will be carried out on all successful candidates.
We're an award-winning global provider of foreign exchange and payment solutions. On a mission to become the number one service-led alternative banking partner for corporates and Financial Institutions that add value beyond the transaction.
FX Payments was built to challenge the status quo of cross-border money movement. From our early days to today, our goal has remained the same: to provide seamless, secure, and scalable solutions for businesses operating globally. With a growing presence and a reputation for service excellence, we’ve become a trusted partner for clients who demand more from their payment provider. We’re here to make international money movement feel local—driven by service, powered by innovation, and committed to delivering value beyond the transaction.
