The Faculty’s mission is to understand societal challenges to achieve social change for public good. We deliver on this aim through our approach to both education and research. Our education focuses on providing an inclusive and empowering approach that changes our students’ lives and, by doing so, contributes to broader social change. And our research involves carrying out curiosity-driven and action-oriented research to help tackle societal challenges through improved understanding.
The Student Services Coordinator (Experience) plays a key role in delivering a high-quality, inclusive, and integrated student experience across York Law School and Department of Sociology. You will help create a supportive, engaging, and connected student journey, enabling students to thrive from enrolment through to graduation.
Working in partnership with the Student Services Manager and Student Administration Manager, you will coordinate a range of operational activities relating to student engagement, recruitment, support, and community development. You will contribute to the design and delivery of initiatives that enhance the student experience, promote wellbeing and engagement, and foster a strong sense of belonging within the academic community.
You will need excellent organisational and interpersonal skills, with the ability to manage competing priorities, respond effectively to changing demands, and work to tight deadlines. A commitment to delivering an outstanding level of customer service is essential, alongside a proactive, collaborative, and solutions-focused approach.
Flexibility is an important aspect of the role. All members of the Student Services Team are expected to support colleagues across the team, Faculty, and wider University as required, particularly during periods of peak activity or staff absence.
The Faculty operates a flexible working environment, including a flexi-time scheme. Subject to operational requirements and successful completion of probation, opportunities for some hybrid / remote working may also be available, with the majority of time spent working on campus.
This is a full time role with job share applications considered.
Coordinating delivery of student experience activity across the portfolio
Supporting student events e.g. Open Days, Post Offer Visit Days, Induction and Graduation
Leading on the monitoring of student engagement and initiating support and wellbeing processes when required
Contribute to Departmental communication strategies by leading on student communications, including developing Social Media content.
Provide guidance and support to students experiencing low-level academic or personal wellbeing concerns
Experience of working in a student services, student support or higher education administrative environment, with knowledge of student engagement and student experience activity.
Ability to respond positively to change, supporting colleagues and students sensitively and constructively during periods of transition
Experience of coordinating operational processes or defined service areas, including the ability to organise workloads, prioritise tasks and meet deadlines in a busy environment
Ability to support and coordinate team workloads to ensure services and processes are delivered effectively.
Experience of supporting students while maintaining confidentiality and sensitivity, including applying judgement and referring to specialist services where appropriate.
Level 3 qualification. (Qualifications at this level include A levels. Please view the full list.) We also welcome applicants with equivalent non-UK qualifications or equivalent professional experience.
Taking responsibility for delivering defined work initiatives
Gather, analyse, interpret and report data/information
Use of digital technologies relevant to the role
Communicate effectively in verbal and written formats, including the use of a variety of digital tools
Works collaboratively with others
Delivers a quality service
Develops self and others
Actively champions respect, inclusivity, equality and diversity
Identifies and implements continuous improvement
For informal enquiries: please contact Katie Walton, Student Services Manager on [email protected]
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum (essential) criteria for each position will be offered an interview. Read more about the University of York’s commitments under the Disability Confident scheme.
