Customer Service Assistant | Manchester | Full-Time | Permanent | On-Site
Looking for a customer-focused role where you can build communication skills, solve customer queries, and drive active business results from day one?
We are seeking an energetic, personable Customer Service Assistant to join our expanding team in Manchester. If you enjoy talking to people, resolving customer inquiries, and want to gain practical face-to-face sales and service experience rather than sitting behind a screen, this is the perfect opportunity for you.
As direct customer-facing sales and customer activation specialists, we bring partner brands directly to consumers. Working alongside experienced shift managers, you will deliver high quality customer support, assist with on-site brand promotions, and engage prospective buyers directly through active face-to-face sales presentations.
Serve Customers. Build Trust. Drive Growth.
Every campaign interaction combines customer service excellence with direct customer acquisition to deliver real commercial growth for partner brands.
As a Customer Service Assistant, you will engage directly with prospective customers on-site across busy venue spaces and high-footfall sites in Manchester. You will address customer inquiries, present key product benefits, resolve concerns face-to-face, and complete new account registrations on the spot.
No two shifts are identical, giving you hands-on exposure to diverse client campaigns, audience engagement strategies, and dynamic sales environments.
This position is ideal for candidates searching for Customer Service Assistant Jobs, Client Support Associates, Direct Sales Representatives, Brand Ambassadors, and Entry-Level Customer Engagement Careers in Manchester.
Your Responsibilities
You will have the opportunity to:
- Engage face-to-face with prospective customers on-site to address inquiries and complete direct sales transactions
- Provide clear, helpful, and professional service while representing leading partner brands
- Process customer applications, subscriptions, and digital orders accurately using tablet POS systems
- Assist shift leaders with morning strategy huddles, target setting, and campaign preparation
- Collect customer feedback and track conversion insights to support overall team performance
- Work collaboratively with team members to achieve daily, weekly, and monthly customer acquisition targets
- Contribute fresh ideas during team briefings and skill-building workshops
- Continuously develop your customer service, negotiation, and interpersonal communication skills
What Makes You a Great Fit?
We value a positive mindset, strong interpersonal confidence, and an eagerness to learn above specific past job titles.
You'll stand out if you:
- Possess excellent verbal communication and interpersonal skills
- Enjoy building rapport quickly and assisting customers face-to-face
- Bring an empathetic, helpful, and goal-driven attitude to active sales settings
- Work effectively both independently and within a collaborative team structure
- Show high dependability, punctuality, and comfort working on your feet during interactive shifts
- Have previous experience in customer service, retail, hospitality, direct sales, promotions, or call centers (beneficial but not essential)
We prioritize ambition, work ethic, and customer-focused confidence—comprehensive paid onboarding and continuous 1-on-1 coaching are provided from day one.What You'll Receive
We believe in supporting and advancing our team members through practical training and merit-based career progression.
Benefits include:
- Competitive base pay structure plus uncapped performance-based bonuses and sales incentives
- Comprehensive paid initial onboarding and ongoing 1-on-1 mentorship in direct sales and customer service
- Clear, merit-based career progression into Senior Service Assistant, Shift Captain, and Team Manager roles
- Recognition programs, monthly performance awards, and regular sales incentives
- Company socials, networking opportunities, and a supportive workplace culture
- Consistent full-time scheduling across accessible, high-footfall Manchester locations
Why Join Our Manchester Team?
This is an opportunity to gain valuable customer engagement, sales, and account management experience while representing recognized brands in a high-energy environment.
You will build strong communication and commercial skills, work alongside experienced sales mentors, and become part of a team committed to helping you succeed.
Apply Today
Ready to start your career in customer-facing service and sales? Submit your CV today to join our Manchester team as a Customer Service Assistant!
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work Location: In person
