Account Manager
Location: Knowsley, Liverpool (On-site, not hybrid)
Reports to: Head of Client Services
Level: Mid-Level
Salary: £30,000–£40,000 DOE
Employment Type: Full-time, Permanent
About the Role
Our agency partner is an award-winning independent creative agency delivering standout campaigns across sport, fashion, FMCG, tourism and lifestyle brands . Known for bold ideas and exceptional execution, they work with some of the UK's most recognised names to create campaigns that genuinely connect with audiences.
They're now looking for an Account Manager to become the driving force behind client relationships and project delivery. This is a fantastic opportunity for someone who thrives in a fast-paced agency environment, loves building trusted partnerships and enjoys keeping multiple creative projects moving from brief to delivery.
This isn't a role for someone who simply updates status reports. You'll be at the heart of the agency, solving problems, managing expectations, supporting the creative team and ensuring every project is delivered on time, on budget and to an exceptional standard.
IMPORTANT : This role is for someone who thrives in a fast-paced and dynamic agency environment. If you like it calm and predictable, this isn’t for you. If you enjoy working with cool brands in an exciting environment, maybe it is!
Key Responsibilities
Client Management
✅ Act as the day-to-day contact for a portfolio of agency clients.
✅ Build strong, trusted relationships and become a valued extension of your clients' marketing teams.
✅ Understand client objectives and translate them into clear, actionable creative briefs.
✅ Identify opportunities to grow accounts and add value wherever possible.
Project Delivery
✅ Manage multiple creative projects simultaneously from initial brief through to final delivery.
✅ Build and manage project timelines, budgets and schedules.
✅ Keep projects on track, ensuring work is delivered on brief, on time and within budget.
✅ Coordinate internal teams across strategy, creative, production and digital to deliver outstanding work.
Creative Collaboration
✅ Lead internal kick-offs and ensure everyone is aligned on objectives, timelines and deliverables.
✅ Manage feedback and approval processes between clients and internal teams.
✅ Support the delivery of integrated campaigns across digital, social, content, video, branding and print.
Commercial & Agency Growth
✅ Prepare project quotes and manage project financials.
✅ Monitor scope, budgets and profitability throughout project delivery.
✅ Support campaign reporting, project reviews and continuous improvement.
✅ Stay calm under pressure, confidently handling challenging conversations, changing priorities and tight deadlines.
What We're Looking For
✅ Experience as an Account Manager within a creative, marketing, digital, production or integrated agency.
✅ Alternatively, experience within another fast-paced client-facing environment such as events, hospitality, retail, broadcast or production.
✅ Excellent client relationship and stakeholder management skills.
✅ Strong project management, organisation and time management abilities.
✅ Experience managing budgets, timelines and multiple concurrent projects.
✅ Understanding of integrated marketing campaigns across digital, social, content and creative.
✅ Commercially aware with the confidence to manage scope and client expectations.
✅ Calm, proactive and solutions-focused, even when projects become challenging.
About You
✅ You're organised, proactive and thrive in a busy agency environment.
✅ You enjoy solving problems and taking ownership rather than waiting for someone else to step in.
✅ You're confident communicating with everyone from creative teams through to senior marketing stakeholders.
✅ You love working collaboratively and know how to bring the best out of people.
✅ You're ambitious, hungry to develop your career and excited by working on household-name brands in sport, fashion and FMCG .
What's in it for You?
Join one of the North West's most respected independent creative agencies.
Work with exciting clients across sport, fashion, FMCG, tourism and lifestyle .
Be part of a collaborative, creative and ambitious team where your ideas are valued.
Genuine opportunities for career development and progression.
Modern on-site office and production studio.
Ready to take the next step?
If you're an ambitious Account Manager who thrives in a fast-paced creative agency and wants to work with some fantastic brands while helping deliver exceptional campaigns, we'd love to hear from you.
Apply today!
