Job Introduction
DBS Level: Standard
Driving: Full UK driving licence & own vehicle essential
About The Role
We’re looking for an experienced Senior Projects Manager to lead the delivery of minor works, voids and complex repairs across our housing portfolio.
This is a senior leadership role where you’ll oversee a multidisciplinary team of surveyors, case coordinators and a Quantity Surveyor, alongside managing contractor performance. You’ll ensure all works are delivered safely, on time, within budget and to a high standard, while maintaining full compliance with Awaab’s Law and wider regulatory requirements.
You’ll play a pivotal role in driving service performance, customer satisfaction and continuous improvement, ensuring our repairs services are high‑quality, efficient and resident‑focused in a fast‑paced, regulated environment.
Key Responsibilities
Service Delivery & Performance
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Lead delivery of minor works, voids and complex repairs programmes.
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Ensure works meet quality, budget and SLA targets.
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Manage high-risk and escalated cases, including complaints.
Contractor Management
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Oversee contractor and supply chain performance against KPIs, SLAs and compliance standards.
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Drive continuous improvement and ensure robust contract management.
Leadership & Team Management
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Lead and develop a team including surveyors, case coordinators and a QS.
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Set clear objectives, manage performance and build a high-performing culture.
Financial & Commercial Management
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Manage budgets (~£3m), ensuring strong cost control and value for money.
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Oversee forecasting, reporting and commercial decision-making.
Customer & Stakeholder Management
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Embed a customer-first approach across all services.
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Build strong relationships with internal teams and external partners.
Compliance & Risk
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Ensure full compliance with health & safety, CDM, Awaab’s Law and housing legislation.
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Lead on audit, inspection and regulatory readiness
More About You
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Educated to GCSE level (or equivalent) in Maths and English
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Relevant experience in operational delivery, compliance or performance management
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Professional qualification (e.g. RICS, CIOB) or equivalent experience
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Health & Safety qualification (e.g. NEBOSH or IOSH)
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Strong knowledge of housing repairs, compliance, Awaab’s Law, HHSRS and wider legislation
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Experience delivering repairs, voids or minor works within social housing or a similar environment
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Proven experience leading teams and managing contractors
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Strong understanding of contract management, KPIs, SLAs and performance delivery
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Experience managing budgets and achieving value for money
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Strong understanding of case management governance and service quality control
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Ability to identify and manage operational and compliance risks
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Strong data analysis and reporting skills, producing clear, insight‑driven outputs
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Experience driving service improvements using customer feedback and performance insights
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Excellent communication and stakeholder management skills, with the ability to influence at all levels
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Full UK driving licence and access to a vehicle
Key Capabilities:
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Ability to set direction, drive high standards and hold teams accountable
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Strategic mindset focused on sustainable, long‑term service improvement
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Strong collaborator across operational and technical teams
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Resilient, able to lead in complex, high‑pressure environments
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Results‑driven, with a proven track record of delivering measurable outcomes
About Us
A2Dominion is more than a housing provider. We are a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.
Choosing Us Is Easy
As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:
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25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
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Up to 8% contributory pension
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A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
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Access to a wide range of staff discounts
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Investment in your learning and development.
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We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected].
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Becci Zapala is managing this vacancy – [email protected]
