Customer Service Representative
Location: Rotherham
Job Type: Full-time, Permanent
Are you passionate about delivering excellent customer service and building strong client relationships?
Do you enjoy balancing customer interaction with organisation and problem-solving?
Hine Labels, a leading label manufacturer based in Rotherham, is looking for a Customer Service Representative to join our busy and supportive team.
About the Role
This is a customer-facing role combining day-to-day customer service with basic account management responsibilities. You will be a key point of contact for our customers, ensuring a smooth and professional experience from order to delivery.
Key Responsibilities:
- Handling customer enquiries via phone and email
- Processing orders accurately and efficiently
- Managing customer accounts and providing repeat pricing where required
- Liaising with production and internal teams to ensure smooth order flow
- Resolving customer issues in a professional and timely manner
What We’re Looking For
- Strong communication and interpersonal skills
- Previous customer service experience (manufacturing or printing desirable, but not essential)
- Excellent attention to detail and organisational skills
- Ability to multitask in a fast-paced environment
- Confident using Microsoft Office; CRM experience is an advantage
What We Offer
- Competitive salary and benefits
- Friendly, supportive team environment
- Opportunities for career development
- Early Friday finish (4pm)
- Tea and coffee provided
About Us
Hine Labels is a growing label printing and manufacturing business. We pride ourselves on being professional, agile, and inclusive, with a strong focus on customer service, quality, and long-term client partnerships.
Work Environment Includes:
- Open office setting
- Growth opportunities
- Quiet break-out spaces
Benefits:
- Company pension
- Free on-site parking
- Casual dress
- Company events
- Canteen
Schedule:
Monday to Friday, day shift (no weekends)
If you’re ready to take the next step in your customer service career, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Education:
- Diploma of Higher Education (preferred)
Experience:
- customer service: 3 years (preferred)
Work Location: In person
