Location: Cornwall – field-based with regular attendance at our Hayle office
Role: Client Relations Manager
Employment: Full-time, Permanent
Salary: Competitive, dependent on experience
Build relationships. Support employers. Create opportunities across Cornwall.
Dynamo Healthcare Training is looking for an experienced and highly personable Client Relations Manager to strengthen our relationships with employers across Cornwall.
This is an important role within our growing organisation. We are looking for someone who understands apprenticeships and employer-led training and can build trusted, long-term relationships with both our existing employer partners and new organisations.
You will act as a key link between Dynamo and the local employer community, ensuring that employers receive an excellent service while identifying opportunities to support their current and future workforce development needs.
Although this is a commercially focused position, it is not simply a sales role. We want someone who can become a trusted partner to employers, understand their workforce challenges and recommend appropriate apprenticeship, training and skills solutions.
The Role
As Client Relations Manager, you will:
Manage and develop relationships with Dynamo’s existing employers across Cornwall.
- Identify and engage new employers who could benefit from apprenticeships and workforce development.
- Meet employers face-to-face and develop strong, long-term professional relationships.
- Understand employers’ workforce, recruitment, retention and skills challenges.
- Promote appropriate apprenticeship programmes and other Dynamo training solutions.
- Generate high-quality apprenticeship opportunities and learner referrals.
- Support employers in understanding apprenticeship funding, eligibility and their responsibilities.
- Work closely with Dynamo’s curriculum, recruitment, operations and apprenticeship delivery teams.
- Maintain regular contact with employers throughout the learner journey.
- Monitor employer satisfaction and respond quickly where issues arise.
- Support employer retention and identify opportunities to expand existing relationships.
- Represent Dynamo at employer meetings, networking events, care-sector forums and relevant events across Cornwall.
- Maintain accurate employer engagement and pipeline information using Dynamo’s CRM and reporting systems.
- Contribute to agreed employer engagement, apprenticeship start and business development targets.
What We’re Looking For
Essential
You will need:
- Good practical knowledge of UK apprenticeships and apprenticeship delivery.
- Experience of working directly with employers.
- Strong relationship-management and communication skills.
- The confidence to meet business owners, managers and senior decision-makers.
- An understanding of employer workforce development and training needs.
- The ability to develop new business while maintaining excellent existing client relationships.
- Strong organisational and follow-up skills.
- The ability to work independently and manage a portfolio of employers.
- A full UK driving licence and the ability to travel throughout Cornwall.
Highly Desirable
We would particularly welcome applicants who have:
- Previous experience within health and social care.
- Worked for a care provider, nursing or residential care organisation, NHS/healthcare organisation, training provider or apprenticeship provider.
- Knowledge of Adult Care and Healthcare apprenticeship standards.
- Existing relationships or networks within the Cornwall health and social care sector.
- Experience of apprenticeship business development, employer engagement, account management or client relationship management.
Why Join Dynamo?
Dynamo Healthcare Training is a Cornwall-based training provider working with employers and apprentices across the UK.
We are continuing to develop our apprenticeship and wider workforce training offer, with health and social care remaining an important part of our provision.
This position provides an opportunity to play a visible role in Dynamo’s continued development in Cornwall – building relationships with local employers, supporting the local workforce and helping individuals access high-quality training and career development.
We are looking for someone who wants to be out in the Cornwall business community, meeting employers, understanding their organisations and becoming a trusted representative of Dynamo Healthcare Training.
If you understand apprenticeships, enjoy developing relationships and have a passion for supporting employers and their people, we would like to hear from you.
Dynamo Healthcare Training Ltd is committed to safeguarding, equality, diversity and inclusion. Appointment will be subject to appropriate pre-employment and safer recruitment checks relevant to the role.
Pay: From £25,420.00 per year
Work Location: In person
