Hours: Monday to Friday 8.30 to 5pm [40 Hour week]
Reporting to: Lead customer service
A Customer Service Advisor is required for our growing seed company.
DSV has been established in the UK for over 40 years with an exemplary track record of providing the best seed for many popular agricultural crops including oilseed rape, grasses, winter wheat, barley, maize, cover crops, lupins and linseed.
Duties and responsibilities
- Entering orders onto system
- Creating sales and purchase contracts
- Sending contract out for signature
- Liasing with customers and warehouses on delivery dates and other requirements
- Keeping sales team up to date on any issues
- Investigating and resolving customer complaints
- Assisting customers with registration or account creation
Requirements and Skills
- Excellent interpersonal and active listening skills
- Clear communication skills
- Strong attention to detail
- Multitasking skills and good organization abilities
- Strong excel skills
- Willingness to help on other tasks during quiet periods
Package
Annual salary £26,600+ Depending on experience
Employer pension contributions 10% of annual salary
Annual bonus based on individual performance and UK budget
Christmas bonus depending on Group results
Private health insurance with Vitality
Life Insurance
All equipment (I.e laptop, screen and phone) to be supplied
Job Type: Full-time
Pay: From £26,600.00 per year
Benefits:
- Company pension
- Life insurance
- Private medical insurance
- Work from home
Work Location: Hybrid remote in Banbury OX17 1FE
