Customer AI Implementation Engineer
Location: Hybrid Altrincham / Manchester
Type: Full-time
Salary: Up to £40,000 depending on experience
Join us at Focus Group and help shape the future of AI-powered customer experiences.
About the Role
We’re looking for a bright and enthusiastic Graduate Developer. As a Customer AI Implementation Engineer you will design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation. You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value.
What You’ll Do:-
Build and customise AI-driven solutions for our clients.
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Translate customer goals into scalable technical designs.
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Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting.
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Develop secure integrations using Python, C++, REST APIs, and supporting technologies.
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Provide ongoing support and optimisation for existing solutions.
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Collaborate with sales and product teams to shape future features.
What We’re Looking For:-
Strong Python and C++ skills and experience with REST APIs.
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Excellent communication—able to explain technical concepts clearly.
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A proactive, solution-oriented mindset with a passion for delivering customer value.
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Ability to manage multiple projects and work independently.
Bonus Points For:-
Experience with Conversational AI, NLP, or chatbots.
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SaaS or CX platform knowledge.
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Front-end skills (HTML, CSS, JavaScript).
Why Join Us?-
Work with the latest AI-powered CX technologies.
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Enjoy flexibility and autonomy in a fast-growing SaaS environment.
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Be part of a collaborative team that values innovation and continuous learning.
Ready to make an impact?
Apply now and help us redefine customer experience through AI.
