Part Time – 27.5 hours per week
Temporary FTC until 29.10.2027
Closing Date: Tuesday 18th August @ 9am
Interview Dates: 31 August 2026 – in person
Are you passionate about helping people and making a difference in your local community?
We are looking for a compassionate, organised and customer-focused Housing Options Assistant to join our Housing Options and Homelessness Team. This is an opportunity to become part of a vital frontline service that supports individuals and families facing housing difficulties, including those at risk of homelessness.
About the Role
As a Housing Options Assistant, you will provide administrative and customer service support within a busy and rewarding environment. You will be one of the first points of contact for customers, offering a welcoming, professional and empathetic service while helping people access the support they need. The role involves assisting with homelessness prevention services, supporting the administration of temporary accommodation, booking appointments, responding to customer enquiries and helping visitors navigate online applications and services.
This is a varied role that requires strong organisational skills, excellent attention to detail and the ability to work effectively under pressure. You will work closely with Housing Officers and the wider Housing Options Team, providing timely and accurate information, supporting day-to-day operations and, where required, accompanying officers on visits to assist with crisis duties.
About You
We are looking for someone who has previous experience using Microsoft Office applications, including Word, Excel and Outlook, together with strong administration and communication skills. You will be comfortable managing multiple priorities, meeting deadlines and maintaining confidentiality when handling sensitive information. Experience of working with vulnerable individuals or customer groups would be advantageous, although we are equally interested in candidates who demonstrate empathy, resilience and a genuine commitment to supporting others.
The successful candidate will be friendly, adaptable and proactive, with a positive attitude and a genuine desire to deliver excellent customer service.
This post is subject to an Enhanced DBS check.
If you are looking for a rewarding role where you can make a real difference to people's lives every day, we would love to hear from you.
What we can offer in return:
32 days annual leave plus bank holidays
Holiday purchase scheme –buy up to an additional 5 days holiday per year
Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff
Team budget every year to enjoy an afternoon out as a team
Electric vehicle leasing scheme through Octopus Energy
Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
Life insurance is available to members of the pension scheme
Employee Assistance Programme
Mental Health First Aiders
Healthcare Cash Back Scheme – Healthshield
Retail discounts scheme
Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
Reimbursement for professional subscription fees
Corporate Sponsorship opportunities
Reimbursement for HRT pre-paid certificates
Reimbursement for annual flu jab
Free parking and refreshments
Monthly staff compliments raffle
Wellbeing calendar of events throughout the year
Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.
INDMED
BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.
BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.
We believe in our people, and actively support them based upon three core themes: ‘Look after yourself’, ‘Look after your colleagues’ and ‘Look after the business’.
We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.
