As a Workday Lead (AMS Specialist), you will act as a trusted advisor and service lead for clients using Workday as a business-critical HR platform. You will take ownership of complex functional and service topics, guide consultants across geographies, oversee incident, request and enhancement activity, and ensure that work is delivered to agreed quality, service and client expectations.
You will be expected to bring a modern AMS mindset: proactive, service-focused, outcome-led and comfortable helping clients improve stability, adoption, data quality, automation, reporting and responsible use of emerging Workday capabilities. You will also help shape the ways of working, assets and standards that support a mature global Workday AMS service.
Key responsibilities:
AMS service leadership and client delivery
- Lead the day-to-day delivery of the Workday AMS service, ensuring incidents, service requests, enhancements and advisory activities are managed effectively and to agreed service expectations.
Workday functional leadership and solution quality
- Lead analysis, configuration, testing, validation and documentation of Workday changes across HCM and related functional areas such as Learning, Talent, Performance, Absence, Time Tracking, Recruiting, Compensation, Payroll, Security and Reporting.
