Role:
Working within this Central London building and a prestigious environment in the City, your primary role is to ensure the security of people, premises and property, protecting the reputation of the client/tenants throughout.
You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be and become well versed in the processes and practices of a Security professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation.
To ensure synergy across our service providers, we work with a 'one team' approach to successfully deliver an excellent customer journey so in this role you will work closely with construction staff, cleaning, maintenance and on-site management. Which will in order to provide an environment which is welcoming and relaxed yet safe and secure at all times.
Site: Bartholomew Lane
Hours: 08:00 – 18:00 (10 hrs per day, 50 per week)
Responsibilities:
- Deliver outstanding customer service to staff and visitors.
- Take an active interest in, and demonstrate commitment to, the client and tenants.
- Ensure that the environment and service are truly excellent and exceed expectations.
- Be flexible and adaptable to all tasks and challenges.
- Be accountable; take responsibility and ownership for any tasks identified or allocated.
- Escalate building faults to the helpdesk.
- Ensure all contact, whether internal or external, by telephone, face-to-face, or any other medium, is clear, courteous, polite, professional, and respectful.
- Ensure complete client, tenant, and service provider confidentiality; protecting people and information is paramount.
- Appropriate use of CCTV, access control, and any other electronic management systems, with the timely completion of reports and documentation.
- Be familiar with all Security and Emergency Procedures on site and assist in their safe implementation and practice. There may also be a requirement to become a Fire Marshal; training will be provided.
- Completion of rostered duties and all associated tasks and responsibilities to the highest possible standard.
- Complete any other reasonable task as instructed by onsite management, other Senior Managers, UniTrust, or at the request of the Client and/or tenants.
- Support internal and external audit processes conducted by UniTrust Security representatives, Client/Tenant Representatives, the SIA, or any other relevant body with a legitimate reason for inspection or compliance checks.
- Patrol the property when required to do so.
- Act with integrity and in the best interests of the company in a safe, compliant, and ethical manner.
- Be resilient when working in sensitive environments, dealing with conflict using a respectful and empathetic approach at all times.
- Be prepared to manage a wide variety of scenarios, people, and challenges.
- Act in accordance with Company Policies and Procedures and the Company's Code of Conduct.
Essential Skills:
- Excellent oral and written communication skills, interpersonal skills, and confidence.
- Able to manage the reception and deal with tenants, contractors, and visitors effectively.
- Exceptional customer service skills.
- Reliable, trustworthy, and punctual.
- Resilient and calm under pressure, with the ability to multi-task and prioritise to help solve problems and overcome challenges.
- Self-confidence and an interest in self-development.
- Physically able to conduct all responsibilities associated with the role, ensuring documentation is completed, reports are compiled, and issued.
- Ability to work to instruction and on your own initiative where required.
- Computer literate and confident in the use of Microsoft Office programs/programmes.
- Demonstrates an awareness of security threats and remains relevant and up to date in the context of the current environment.
- Enhanced communication, listening, and customer service skills, or the ability to train, obtain, retain, and develop further in this field.
- Operation of CCTV and access control communications in an appropriate manner.
- Flexible and knowledgeable across all positions within the contract.
