Full job description
Post: Engagement Officer
Hours: 37.5 hours per week
Location: Hull, with some travel across the midlands.
Salary: £28,000 to £30,000
Annual Leave: 36 days (inclusive of BH, Birthday and 2 concession days)
Introduction to Skills-UK, Education and Training
Skills-UK, a leading provider of education and training services dedicated to empowering individuals and communities across the country. At Skills-UK, we believe in the personal and professional development. Our mission is to equip learners with the essential skills and knowledge they need to succeed in today’s dynamic and competitive job market.
Our programmes include support for unemployed individuals to retrain and secure jobs, vocational training programmes, adult education and community learning.
PRIMARY JOB FUNCTION
The exciting and varied Engagement Officer role will lead on developing relationships, and engaging with external stakeholders, such as Jobcentres, housing associations and third sector organisations, to promote our Adult Community Learning courses and other learning programmes with the Yorkshire & Midlands boundaries. You will be responsible for regularly updating stakeholders, developing new relationships, generating leads of prospective participants, conducting engagement activities & sessions, providing information, advice and guidance on our courses and enrolling adult learners who are unemployed, on low income or economically inactive.
DUTIES AND RESPONSIBILITIES
- Regularly engage with external stakeholders, such as Jobcentres, third sector organisations and housing officers/associations, to promote our courses and programmes
- Provide ongoing information, advice and guidance to communities, jobseekers and external organisations about our programmes
- Generate and convert warm leads into enrolment appointments
- Deliver enrolment sessions to sign-up new learners, including 1-2-1 and group enrolment, ensuring that paperwork is accurately completed, and the required evidence is in place for this to be processed by the administration team
- Prepare and deliver appropriate presentations on our programmes (i.e., arranging and attending Jobcentre or stakeholder team meetings)
- Create frequent reviews and produce weekly reports with enrolment data
- Represent the company at networking events, exhibitions, and conferences
- Achieve targets by working towards a monthly profile of participants
- Any other reasonable request or duties commensurate to the post
ADDITIONAL:
- To use information technology systems to carry out duties in the most efficient and effective manner
- To achieve agreed contract outcomes and outputs, as agreed by the Line Manager
- To undertake training and constructively take part in meetings and other events designed to assist with the effective development of the post holder
- Ensure all the services within the area of responsibility are provided in accordance with Skills-UK’s commitment to high quality service provision to users
- Demonstrate commitment to equality of opportunity and treatment and comply with company policy and procedures and relevant legislation relating to equality and diversity
PERSON SPECIFICATION
Qualifications
- Information, Advice & Guidance Level 3 – or willingness to work towards
Experience
- Proven experience in community engagement
- Thorough understanding of stakeholder engagement
- Knowledge of local stakeholders in the education and training sector
Skills and abilities
- Fast learner and passion for adult education
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
- Able to work as a member of a team
- Able to work with colleagues with a high level of professionalism
- Excellent written and verbal communication skills
- Ability to complete administrative tasks
- Capacity to learn new skills, take the initiative and generate ideas with the minimum of supervision
Personal qualities
- Hard-working
- Honest, Reliable, punctual, and responsible
- Puts a high value on treating others with respect and courtesy, building positive relationships
Other
- UK Driving Licence and willingness to use own car (travel expenses paid)
Your offer of employment will be subject to a satisfactory Disclosure and Barring Service (DBS) which the company will pay for
Job Types: Full-time, Permanent
Pay: £28,000.00 to £30,000.00 per year
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Benefits:
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Hull
