We are seeking a highly organised, customer-focused and proactive individual to support the delivery of the Council’s Damp & Mould and Disrepair Service. This role is responsible for coordinating surveys, repairs and contractor activities, maintaining accurate compliance records, supporting residents throughout the customer journey, and ensuring statutory and regulatory obligations are met. Working closely with residents, contractors and internal teams, you will help prioritise cases, identify and escalate safeguarding concerns, monitor contractor performance, support complaints investigations, and contribute to effective governance and service improvement.
The successful candidate will have experience in housing repairs, maintenance, asset management, compliance or a related customer service environment, with a strong ability to manage high-volume casework and maintain accurate records using housing management systems. An understanding of damp and mould, disrepair, social housing regulation, Awaab's Law, the Homes (Fitness for Human Habitation) Act, the Housing Ombudsman Complaint Handling Code and Consumer Standards framework is desirable.
Benefits:
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
- Generous Annual Leave - 28 days per annum (rising by 5 days after 5 years continued service), plus Bank Holidays
- Local Government Pension Scheme
- GP Helpline - Available 7 days a week
- Employee Assistance Programme - Including a 24/7 Your Care Helpline
- Free Eye Tests and Flu Vaccines
- Free Onsite Gym - Located at Shute End Offices, Wokingham
- Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
- Move through Menopause Course
- Sports & Social Group Activities – Including running, football, cricket & more
- Learning & Development Opportunities
Candidate Requirements:
- Applicants should hold GCSEs in English and Maths (or equivalent Level 2 qualification)
- Should have at least one year's experience within a housing, repairs, maintenance or construction-related environment.
- We are looking for someone who is resilient, empathetic and professional, with sound judgement and a commitment to continuous learning, service excellence and delivering positive outcomes for residents.
- You will possess excellent organisational and communication skills, be able to manage competing priorities, build positive relationships with residents and stakeholders, and demonstrate a high level of attention to detail.
This is an excellent opportunity for someone who is passionate about providing a high-quality, resident-focused service and making a positive difference to people's homes and wellbeing.
Closing date: 11 September 2026, 11pm
We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.
However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.
We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.
Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.
If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.
We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.
Wokingham is an equal opportunities employer.
