Join Ocean Housing as a Property Services Supervisor (Compliance)
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £39,772 per annum
Contract: Permanent
We are looking for an experienced and motivated Property Services Supervisor (Compliance) to join our Property Services team. This is a key operational role where you will lead staff and contractors to deliver safe, compliant, high-quality and value-for-money property services that make a real difference to our tenants’ lives.
If you are passionate about compliance, customer service and leading people, and you thrive in a busy, purpose-driven environment, we would love to hear from you.
?? Your Role:
Reporting to the Property Services Manager, you will have day-to-day responsibility for supervising operational teams delivering a wide range of property maintenance and compliance services, including:
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Responsive and void repairs
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Servicing and inspections (gas, electric, heating, green technologies)
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Cyclical and planned maintenance programmes
You will play a crucial role in ensuring services are delivered right first time, meet all legislative and regulatory requirements, and achieve outstanding outcomes for our customers.
?? Key Responsibilities:
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Lead, motivate and supervise trade staff and contractors to deliver high-quality, compliant services
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Act as the first point of contact for operational issues, resolving problems quickly and professionally
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Ensure all works meet Ocean Housing’s standards for quality, safety, timescales and value for money
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Monitor performance, KPIs and customer feedback, driving continuous improvement
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Support internal and external audits, inspections and service reviews
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Ensure full compliance with health & safety legislation, policies and procedures
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Manage delegated budgets and support financial decision-making in line with financial regulations
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Contribute to service planning, innovation and improvement across Property Services
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Take part in an out-of-hours emergency rota
What we are looking for:
Essential:
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NVQ Level 3 qualification (or equivalent)
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Strong knowledge and understanding of property compliance
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Significant experience within building, repairs or property maintenance
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Proven experience supervising staff and managing contractors
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Knowledge of relevant legislation, including CAR 2012 and CDM 2015
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Excellent customer service and communication skills
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Strong IT skills and experience using systems to support service delivery
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Understanding of value for money and basic financial principles
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Commitment to health & safety, data protection and equality & diversity
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Ability to travel between sites across the operating area
Desirable:
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Qualification in first-line management (ILM / NVQ Level 3+)
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Housing qualification (CIH Level 4 or equivalent)
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IOSH or equivalent Health & Safety qualification
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Knowledge of gas safety, asbestos, fire safety, lifts, fire doors and legionella
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Experience working within social housing
?? What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
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27 days holiday + bank holidays
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Professional membership fees paid
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Company sick pay scheme
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Workplace pension with death in service benefit
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Home office work payment
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Medicash health plan (including dental & optical)
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Cycle to work scheme
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Rewards & recognition programme
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On-site parking
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Employee assistance programme
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Family-friendly policies
?? Key Dates:
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Closing Date: Thursday 4th of June 2026 at Midnight
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Interview Date: Thursday 11th of June 2026 at Stennack House, St Austell
?? Ready to Make an Impact?
If you're committed to supporting communities and want a role full of purpose, we’d love to hear from you.
Please be aware - we may close this vacancy early if we receive sufficient applications—so apply soon!
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
