Support Worker - Emergency Duty Team
Make a Difference When People Need It Most
When a crisis cant wait until morning, our Emergency Duty Team is there.
We are looking for a compassionate, resilient and motivated Support Worker to join our dedicated out-of-hours service, supporting residents across the five Tees Valley local authorities. This is a unique opportunity to work alongside experienced Social Workers and partner agencies, helping vulnerable children, adults and families access urgent support during evenings, weekends and bank holidays.
What youll be doing
As a Support Worker within the Emergency Duty Team, youll play a key role in ensuring people receive the right support when they need it most.
Working closely with Social Workers and partner agencies, you will:
- Respond to calls from members of the public, professionals, partner agencies and emergency services.
- Arrange emergency accommodation, hotel bookings and transport for people requiring immediate assistance.
- Coordinate emergency food parcels and essential supplies for vulnerable individuals and families.
- Liaise with key partners including Police, Health Services, Housing providers and voluntary organisations.
- Maintain accurate electronic records and provide administrative support to ensure a responsive and effective service.
- Accompany Social Workers on home visits, welfare checks, and other emergency interventions when required.
About you
Were looking for someone who remains calm under pressure, communicates effectively and is passionate about supporting people through difficult situations.
Youll ideally have:
- A qualification in Business Administration, Health and Social Care, or a related subject, or equivalent relevant experience.
- Experience of working with vulnerable individuals, families or within a customer-focused environment.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Good IT skills and confidence using electronic recording systems.
- The ability to work independently and as part of a multidisciplinary team.
- Sound judgement and the ability to prioritise effectively in a fast-paced environment.
Most importantly, youll bring empathy, professionalism and a genuine commitment to helping people during times of crisis.
What were looking for
This is a role for someone who thrives in a varied environment and understands the importance of providing a high-quality service outside of normal working hours.
To be successful, you will:
- Be flexible and able to work across a 7-day rota, including evening shifts, (into the early hours) weekends and bank holidays.
- Be committed to delivering excellent services to vulnerable residents.
- Be confident working alongside a range of professionals and partner agencies.
- Value teamwork, accountability and continuous learning.
- Share our commitment to safeguarding and improving outcomes for children, adults and families across the Tees Valley.
What we offer
At Stockton-on-Tees Borough Council, our people are our greatest asset. In return for your dedication, we offer:
- A competitive salary
- Level 2 Unsociability Allowance of £1,392.74 per annum (pro rata).
- Generous annual leave entitlement. Ability to purchase additional leave is also available.
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning and development opportunities, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.
- Free parking at the Emergency Duty Team office.
- Supportive management and leadership teams.
Join us
This is more than a support role. Its an opportunity to be part of a team that provides urgent help, reassurance and practical solutions to people facing some of the most challenging moments in their lives.
If youre looking for a rewarding role where every shift matters, wed love to hear from you. Join us and help make a positive difference across the Tees Valley, day and night.
Interested?
For an informal discussion about the role, please contact:
Margaret Hennessey, Emergency Duty Team Manager on 01642 528337 or email
[email protected] or
Poppy Sinclair, Deputy Team Manager on 01642 524317 or email
[email protected]
Or you can contact our Support Workers,
Stephen Morris at
[email protected] or
Claire Eddy at
[email protected]
We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible.
Please note that were unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Important Applicant Guidance
Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from
[email protected] to the email linked to your North East Jobs account, and will also appear in the My Messages section of your account.
Rehabilitation of Offenders Act 1974 (Exemptions): This post is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). Applicants are therefore required to disclose all criminal convictions, cautions, reprimands, and final warnings, including those which would normally be considered spent, subject to the filtering rules applicable under current legislation.
Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Councils statutory employment checks. Employment cannot commence or continue unless this has been verified.
Council Principles: The Councils recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.
Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employees visa is due to expire and sponsorship is not granted.
