An exciting opportunity to lead both our reception service and digital operations.
We are looking for a proactive, organised and digitally confident Reception & Digital Operations Lead to join our team.
This is a varied role for someone who enjoys people, problem-solving, technology and making things work better. You will take a lead role in the day-to-day running of reception while also supporting our IT systems, digital projects, data security and operational processes.
What you'll be doing
Reception & Service
- Lead and support the reception team, ensuring a welcoming and professional service.
- Coordinate reception cover and respond to operational issues.
- Handle reception-related complaints and concerns calmly and professionally.
- Monitor feedback and identify opportunities to improve the patient/customer experience.
- Keep internal navigation, signage and information up to date.
- Assist with recruitment of new reception staff
- Provide training and induction for new starters
- Conduct appraisals and return to work interviews
Digital & IT
- Act as a key point of contact for day-to-day IT and digital issues.
- Coordinate IT problems and liaise with external IT support when required.
- Support software upgrades, new systems and digital improvement projects.
- Manage phones, computers and other IT equipment.
- Set up IT equipment, accounts and software for new starters.
- Provide practical support to colleagues with IT and software queries.
Operations & Data
- Manage early notifications of sickness/absence and update relevant sessions, rotas and systems.
- Carry out data searches and provide accurate information to support operational needs.
- Support the implementation of new processes and systems.
- Review new technology to improve efficiency and service delivery.
Data Security
- Promote high standards of confidentiality, data protection and information security.
- Support appropriate user access and permissions across systems.
- Ensure confidential information is handled and stored securely.
- Report and escalate any suspected data-security incidents or breaches.
- Encourage good data-security practices across the team.
- Liase with external clinical safety officer and update practice documents.
This job description is not exhaustive and may change depending on the needs of the business.
About you
We are looking for someone who is:
- Organised, reliable and able to take ownership.
- Confident dealing with people, including handling complaints and challenging situations.
- Digitally confident and comfortable learning new systems and software.
- A good problem-solver with a practical, solutions-focused approach.
- Able to manage competing priorities and remain calm under pressure.
- An excellent communicator and team player.
- Highly attentive to detail and committed to confidentiality and data security.
- Comfortable taking the lead on projects and supporting colleagues through change.
Previous experience in reception, administration, healthcare, operations or IT/digital coordination would be advantageous.
Why join us?
This is a fantastic opportunity to take on a varied and influential role where no two days are the same. You will have the opportunity to lead improvements across reception, IT and digital operations, helping to shape how our team works and the service we provide.
If you're someone who enjoys taking responsibility, solving problems and making a real difference, we'd love to hear from you.
Pay: £17.00 per hour
Expected hours: 37.5 per week
Benefits:
- Company events
- Company pension
- On-site parking
Work Location: In person
