Overview
We are seeking a dedicated and detail-oriented Service Administrator to join our dynamic team. The ideal candidate will play a crucial role in ensuring efficient service delivery and maintaining high levels of customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks effectively. As a Service Administrator, you will be the first point of contact for our clients, providing them with exceptional service and support.
Responsibilities
· To provide effective and efficient point of contact for, and responses to, customers in relation to enquiries regarding contracts, breakdowns & servicing of their equipment. Ensuring all enquiries are finalised and all commitments upheld, (customers could be businesses, local authorities, members of the public, external staff, etc.). To answer all phone calls and emails promptly in line with company requirements.
· Processing and verification of spares and repair orders for customers and engineers.
· Receive breakdown calls and service requests by phone, post or email and enter into service management system and assign / pass to relevant Field Engineer in a timely manner.
· To maintain, control, and input data into relevant databases and systems, i.e. CRM, Solarvista, Planning, Contracts, Contract renewals and updates. Carry out administrative duties in support of service planning.
· To support requests for documentation, method statements, risk assessments, etc from Customers.
· Assigning and distribution of work to Field Engineers.
· Prepare paperwork ready for invoicing, ensure all documentation is complete and accurate, and create invoices.
· Preparing & dispatching of post to clients and external staff.
· Ensure that filing and scanning of paperwork is carried out routinely.
· Support debtor and CCR activity.
· To assist and support colleagues as reasonably required.
· To assist Managers with all reasonable requests to assist with growth and efficiency of the company.
Skills
- Proficient in data entry with excellent attention to detail.
- Strong communication skills, both verbal and written, to effectively engage with customers.
- Demonstrated analysis skills to assess customer needs and identify suitable solutions.
- Problem solving with attention to detail
If you are passionate about providing outstanding service and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Service Administrator.
Job Types: Full-time, Permanent
Pay: From £24,784.50 per year
Benefits:
- Casual dress
- Free parking
- Sick pay
Ability to commute/relocate:
- Romsey SO51 0HA: reliably commute or plan to relocate before starting work (required)
Work Location: In person
