Requirement post holder to have excellent communication and organisational skills to provide a responsive and supportive UHN Bereavement service
Requirement to work well as a team and focus on achieving best possible Bereavement care consistently for patients, relatives and colleagues using specialist skills and knowledge.
Post holder will be primarily responsible for delivering “front of house” contact point to which patients, relatives and carers can raise concerns and questions relating to bereavement services. Day to day duties will include providing reception cover and preparation of patients records for timely review by the Medical Examiners and triaging new enquiries.
To be responsible for all administrative processes within the Bereavement Service ensuring they are efficient, current, adequate and documented.
Travel between the Kettering and Northampton Hospital sites and other sites where required.
To provide a compassionate, person-centred service for bereaved families/next of kin and to ensure the correct procedures are enacted.
To be responsible for all administrative processes within the Bereavement Service, ensuring that they are efficient, current, adequate, and documented.
Liaise with clinical staff, wards and medical examiners to secure a completed medical certificate of cause of death.
Provide compassionate family support via face to face and/or letter/ email
Advise families/NOK regarding the electronic Medical Certificate Cause of Death procedure explaining the registration process
Liaison with the Property Office as required. Arranging meetings with senior staff members & clinical team responsible for the deceased patients’ care as appropriate.
To prepare paperwork and liaise with the finance/property office when it is necessary to arrange a hospital funded funeral.
To undertake any other duties consistent with the post as determined by the UHN PALS and Bereavement Service
To develop and maintain excellent working relationships with a range of professionals, including medical examiners, coroner’s office, registrar of birth and deaths, medical staff, primary care, social services, funeral directors, chaplains, local councils and solicitors.
Flexible working may be required during extremely busy periods.
Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can support application writing; however, candidates are asked to keep their use to a minimum. Responses should reflect your own experience, skills and knowledge, as over-reliance on AI-generated content may result in generic answers that do not accurately represent your abilities.
University Hospitals of Northamptonshire (UHN) brings together Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement to work across sites depending on service needs.
Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.
To provide a compassionate, person-centred service for bereaved families/next of kin and to ensure the correct procedures are enacted.
To be responsible for all administrative processes within the Bereavement Service, ensuring that they are efficient, current, adequate, and documented.
Liaise with clinical staff, wards and medical examiners to secure a completed medical certificate of cause of death.
Provide compassionate family support via face to face and/or letter/ email
Provide a point of contact for bereaved families if further information regarding the deceased is required
Liaison with the Property Office as required Arranging meetings with senior staff members & clinical team responsible for the deceased patients’ care as appropriate.
Co-ordination of assisted funerals for UHN
To prepare paperwork and liaise with the finance/property office when it is necessary to arrange a hospital funded funeral.
Liaison with the county Mortuary as required
To document and maintain accurate records, ensure all investigations and actions are completed.
To actively manage and maintain the UHN Bereavement Service database and ensure that all details are recorded.
Responsible for maintaining an up-to-date contact list of medical staff.
Escalating any issues that may cause delays to families/NOK
Signpost complex bereavement support to external bereavement support services as required
Co-ordinate the sending of sympathy cards to all families
Participate & co-ordinate in the bereavement feedback process
To participate in annual appraisal to ensure that performance targets are appropriate to the identified needs of the Service, and not to use this process to
identify professional development needs in accordance with the Service needs Shared responsibility of reception cover
To produce monthly and quarterly reports for the UHN PALS and Bereavement Service and assist in producing regular anonymised reports to Management
Groups as required.
Respond to Freedom of Information requests as instructed by PALS & Bereavement Manager
Ensure administration procedures are implemented and to contribute and make suggestions to support changes and improvement in the service delivery.
To assist with providing training to staff across UHN in regard to the Bereavement Service
To undertake any other duties consistent with the post as determined by the UHN PALS and Bereavement Service
To develop and maintain excellent working relationships with a range of professionals, including medical examiners, coroner’s office, registrar of birth and
deaths, medical staff, primary care, social services, funeral directors, chaplains, local councils and solicitors.
Responsible for maintaining a clean and tidy environment at all times
Flexible working may be required during extremely busy periods.
Travel between the Kettering and Northampton Hospital sites and other sites where required.
