Job description
The server takes orders from guests and serves drinks. This position ensures the quality of the food and that the overall guest experience is exceeded. To follow all standards, policies, and procedures relating to service in Sushi Mami as laid out by the Manager, with the main emphasis on guest satisfaction. All work is carried out in line with departmental guidelines. The ultimate goal of all our staff is to ensure that our guests enjoy their visit to Sushi Mami so much they feel compelled to return. Maintain a high standard of personal hygiene and body language at all times and continually seek to demonstrate professionalism in the job role.
Customer Service
- To assume 100% responsibility for quality guests’ experience
- Prepare tables for meals, including the complete set up of linens, silverware, napkins and place-mats.
- To serve drinks to the customer in a friendly and helpful manner and with a smile, bearing reference to service policies and procedures.
- Professionally greet guests and provide education about the food and beverage, how menu items are prepared, the ingredients used, and the different cooking methods as well as allergen information.
- Check beverages for quality and presentation before serving to the guest.
- Be responsive and helpful about off-menu items such as classic cocktails and chef specials, and expand personal knowledge in this area as much as possible
- Receive guest payments and hand them over to the cashier
- Present drink menus, make specific recommendations, and answer questions regarding beverages and food to the guests.
- Thank guests for their visit and invite them to return
- Clear and clean tables promptly according to proper sanitation standards
- Notify the manager-on-duty any time a guest is not 100% satisfied with their experience; resolve 1st category complaints themselves as laid out in the C.H.A.M.P.S Employee Training Handbook and ensure that the guest leaves satisfied with the outcome.
- Maintain the agreed standards as in the Employee Training Workbook.
- Complete side duties as required, including polishing silverware, restaurant set up, deep cleaning, filling condiments, and any other additional duties assigned by the Duty Manager.
Teamwork
- Attends all scheduled employee meetings and brings suggestions for improvement.
- Clearly communicates with colleagues with regard to any service-related queries.
- Maintain a good working relationship with colleagues and the management team
- Co-operate closely with colleagues and other departments to ensure prompt service is given at all times
- Help to maintain a good working environment within the department and good working relationships with all other departments in the restaurant.
Operational Responsibilities
- Polish cutlery and ensure items are correctly organized and tidy at all times at the servers’ station.
- Serve alcoholic beverages, ensuring adherence to the existing Premises License and existing UK legislation
- Ensure that pre and post-service requisites are met and the “Server Opening and Closing Procedure Checklist” is completed
- Assist in the restocking and replenishment of server station inventory and supplies
- Maintain product quality by ad hoc checking buffet food quality
- Follow the correct opening and closing procedures
- Ensure consistent cleanliness of the restaurant area, ensuring tables, chairs, and high-chairs are kept clean and organised at all times.
- To monitor customers’ satisfaction by conducting consistent follow-ups the Employee Training Handbook
- Assist the Manager in any other tasks required to ensure customer excellence and satisfaction
Job Types: Full-time, Part-time, Zero hours contract
Pay: £8.00-£12.71 per hour
Benefits:
- Company events
- Discounted or free food
Ability to commute/relocate:
- Manchester M1 6DN: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- Restaurant: 2 years (required)
Language:
Work Location: In person
