Operations Project Support
Location: Birmingham, B37 7HE (office-based role)
Hours: 40 hours per week, Monday to Thursday, 08:30–17:00, Friday, 07:30-16:00 (30-minute daily unpaid break)
Salary: £26,436.80 per year
Overview
The Operations Project Support role provides administrative, logistical, and creative support to the Operations Department. This position assists the Operations Manager in coordinating project activities, maintaining documentation, managing signage design, and ensuring operational standards are met across all installations and service delivery.
The role requires a high level of organisation, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
Project Coordination
- Assist in planning, scheduling, and tracking project timelines, deliverables, and milestones.
- Monitor project progress, highlight risks or delays, and provide regular updates to the Operations Manager and stakeholders.
Design and Creative Support
- Design and produce site signage and associated materials using Adobe Creative Suite.
- Ensure all signage designs comply with company brand standards, accessibility requirements, and relevant industry regulations.
- Manage sign proofing, revisions, and approvals in coordination with internal teams and clients.
- Maintain an organised, version-controlled library of artwork, templates, and design files.
Documentation and Reporting
- Maintain accurate and current project documentation, including project plans, risk assessments, and method statements.
- Prepare and issue project reports, summaries, and presentations for internal and external use.
- Ensure documentation is version-controlled and stored in accordance with company data management policies.
Administrative & Procurement Support
- Carry out day-to-day administrative duties, including correspondence, data entry, and scheduling.
- Support procurement by obtaining supplier quotes, raising purchase orders, and tracking deliveries.
- Raise and process requisition forms and purchase orders in line with company procurement policies.
- Track stock levels and coordinate replenishment of operational materials and equipment.
- Liaise with suppliers, contractors, and stakeholders to ensure timely delivery of materials and services.
- Ensure all materials ordered meet company quality and compliance standards.
- Book travel, accommodation, and other logistical arrangements for engineers and operations personnel.
- Maintain accurate records of travel bookings and associated costs for budget monitoring.
- Ensure all bookings align with company policy and are communicated clearly to relevant team members.
Operational Efficiency
- Identify opportunities for process improvements and assist in implementing practical solutions.
- Support the Operations Manager in monitoring performance and ensuring compliance with company procedures.
- Assist in the preparation of audits and compliance documentation.
Communication and Stakeholder Engagement
- Act as a key communication link between the Operations team, suppliers, and other internal departments.
- Promote clear communication and collaboration between internal teams.
- Liaise with project and site teams to ensure all required materials and documentation are available prior to site visits.
- Support the onboarding and training of new team members involved in operational or project activities.
Skills and Experience
- Experience in a project coordination, operations, or administrative support role.
- Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams).
- Experience with procurement systems, raising purchase orders, and managing supplier relationships.
- Basic design skills and familiarity with Adobe Creative Suite or similar software (desirable).
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent written and verbal communication abilities.
Skills
- Strong organisational and multitasking abilities.
- Attention to detail and accuracy in all aspects of work.
- Effective communication and interpersonal skills.
- Ability to prioritise and adapt to changing demands.
- Proactive attitude with a willingness to learn and take initiative.
- Commitment to maintaining confidentiality and professional integrity.
- Initiative and accountability for workload and results.
We invite qualified candidates who are eager to contribute their skills in a fast-paced environment to apply for the Operations Project Support position. Join us in driving operational excellence!
Please be aware that not answering the application questions without explanation may lead to your application being rejected.
We’re keen to hear your experiences and perspectives. We ask candidates to complete screening questions independently and in your own words and not produce these using AI or automated writing tools. This helps us assess applications fairly and consistently.
Please note, the advert may close ahead of the deadline if we receive a large number of applications.
Equality, Diversity & Inclusion Statement
At Smart Parking, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered to thrive. We welcome applications from all backgrounds.
As a Disability Confident Committed employer, we are dedicated to ensuring a fair and accessible recruitment process. If you have a disability or long-term health condition and require any reasonable adjustments during the application or interview process, please let us know — we’ll do everything we can to support you.
We believe that diversity drives innovation and inclusion strengthens our culture. Join us in shaping a workplace where everyone belongs.
Job Types: Full-time, Permanent
Pay: £26,436.80 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
- Transport links
Application question(s):
- What attracted you to apply for this role of Operations Project Support at Smart Parking?
- Briefly explain how your skills and experience match the requirements of this role?
- This role will be office-based 5 days per week, Monday to Friday. Are you able to fulfil this requirement?
Experience:
- Adobe Creative Suite: 1 year (preferred)
- Administrative: 1 year (required)
- Project coordination: 1 year (preferred)
Work Location: In person
