Transport Account Manager Overview
Llane Logistics is looking for an organised, driven, and customer-focused Transport Account Manager to join our growing team.
This is a hands-on role where you'll take ownership of your customer accounts, managing their transport requirements from initial enquiry through to successful delivery. You'll build long-term relationships with customers, plan and manage daily transport movements, source vehicles when required, and ensure every load is delivered to the high standards our customers expect.
If you're passionate about logistics, thrive in a fast-paced environment, and enjoy building strong customer relationships, we'd love to hear from you.
About Llane Logistics
Llane Logistics is a family-run logistics company with a close-knit team of 10. We believe in giving our employees responsibility, trust, and the opportunity to make a real impact on the business.
With direct access to senior management, your ideas will always be heard. We pride ourselves on maintaining a relaxed working environment where hard work, commitment, and initiative are recognised and rewarded.
Key Responsibilities
- Manage a portfolio of customer accounts, acting as their primary day-to-day point of contact.
- Build and maintain strong relationships by delivering outstanding customer service.
- Manage customer transport requirements from booking through to successful delivery.
- Plan and coordinate daily transport movements to ensure customer expectations are met.
- Source vehicles and subcontractors when required, negotiating competitive rates.
- Monitor the progress of loads throughout the day, responding quickly to any changes or issues.
- Keep customers informed with accurate and timely updates.
- Ensure jobs are completed accurately and all relevant information is recorded within the transport management system.
- Resolve transport queries and provide practical solutions to keep freight moving efficiently.
- Work closely with customers and suppliers to deliver reliable and cost-effective transport solutions.
About You
We're looking for someone who has:
- Previous experience within the transport, logistics, or haulage industry.
- Excellent communication and relationship-building skills.
- The ability to prioritise workload and remain calm under pressure.
- Strong organisational skills and excellent attention to detail.
- Confidence making decisions in a fast-paced environment.
- Good IT skills and experience using transport management systems and Microsoft Office.
- A proactive attitude with a genuine commitment to providing exceptional customer service.
Desirable Experience
- Experience managing customer accounts within a transport or logistics business.
- Knowledge of UK road haulage operations.
- Experience sourcing subcontractors and negotiating transport rates.
What We Offer
- 22 days' annual leave plus bank holidays.
- Free Food Fridays.
- No uniform.
- A supportive family-run business where your contribution genuinely matters.
- Direct access to senior management with the opportunity to influence the future of the business.
- A varied and rewarding role where no two days are the same.
How to Apply
Please send your CV and a cover letter to [email protected].
If you're looking for a role where you can take ownership of customer relationships, make decisions, and play a key part in delivering first-class transport solutions, we'd love to hear from you.
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
Work Location: In person
