About the Role
We are looking for confident, engaging Front of House staff to join the team at Peppa Pig Space Adventure, a new immersive, family-focused attraction.
Our Front of House team are responsible for providing our customers with memorable experiences within our new immersive experience. Your duties will include supporting our actors within the FOH Duties of character chaperone, merch, photo, and admissions. You must be confident in dealing with customer queries and queue management.
This is a fixed term role until November 2026.
Key Responsibilities
· Treat every guest as an individual, adapting engagement style to suit families, toddlers, children, and guests of all ages.
· Proactively approach families to offer help, information, tips, and personalized interactions to elevate their visit.
· Maintain strong product knowledge of all experiences, shows, interactive zones, and retail offerings to confidently answer questions and support guest decision-making.
· Manage attraction and interactive area queue lines efficiently, maintaining a high-energy, cheerful outlook always.
· Work across all operational areas daily (admissions, retail, and photo points) and uphold world-class service standards.
· Encourage participation in photo moments and responsibly upsell relevant experience bundles where appropriate.
· Maintain cleanliness, stock levels, and visual standards to ensure the attraction is “show ready” at all times.
About You
Candidates must be 18+
Ideally, you will have:
· Experience in customer-facing roles. Previous experience in highly immersive and high-volume experiences desired but not essential.
- Strong communication skills, particularly when engaging young children
- A positive, guest-first mindset with strong professionalism and a genuine enthusiasm for customer service
· The ability to think on your feet to resolve issues on the spot
· Good organisation, managing bookings, waitlists, and guest flow efficiently.
· Confidence supporting the commercial offerings within the attraction. Cash handling experiences useful but not essential.
What we offer
- A fun, supportive, and creative working environment
- £12.71 per hour
· Free onsite parking and lunch when working
- 25 days annual leave rising to 26 after one year plus all UK bank holidays
- Pension matching up to 7% (and you can contribute more)
- Life Assurance, Private Medical Insurance and Healthcare Cash Plan
- Exclusive Discounts and many more great benefits
Pay: £12.71 per hour
Benefits:
- Discounted or free food
- Free parking
- Transport links
Application question(s):
- Are you over the age of 18?
- Are you full flexible over July/August 2026?
Work authorisation:
- United Kingdom (required)
Work Location: In person
