Quality & Standards Officer
Location Flexible between Home and our Offices in Coalville Leicestershire.
Hours 35 hours per week
Salary £32,170 - £34,535 per annum plus benefits
Are you someone who:
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Has a sharp eye for detail and takes pride in getting things right?
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Enjoys analysing performance data and using insights to drive improvement?
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Is self-motivated, proactive, and determined to make a difference?
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Builds strong relationships and communicates effectively with others?
If this sounds like you, we’d love to hear from you!
This is a fantastic opportunity to be part of a brand-new team, where you’ll play a key role in shaping how we work, improving performance, and delivering high-quality outcomes.
About us
emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves on providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as a service provider and employer.
The role:
The Quality & Standards Officer is central to our new Quality & Standards Team. In this role, you’ll work closely with our Housing Teams to gather, monitor, and analyse performance and policy data—turning insights into meaningful improvements that enhance service delivery and drive high standards.
Key responsibilities for the role include:
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Monitoring performance information to ensure we are meeting operational, regulatory and legal requirements
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Supporting policy reviews
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Ensuring confidence in our customer data and profiling information
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Co-ordinating reports and internal communications
The ideal candidate
We'd love to hear from you if you:
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Demonstrate emh values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
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Meet the essential person criteria for the role.
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Have a genuine enthusiasm for joining our Quality & Standards Team.
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Have a valid driving licence and access to a vehicle.
The successful candidate will be trained and supported to learn everything needed for the role.
Company Benefits
Our package for this role includes:
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39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
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Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
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Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
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A wide range of training and development opportunities (we are an Investors in People accredited organisation)
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Opportunities to work flexibly and from home, where the business need allows.
Qualifications
Educated to GCSE level 4 – 9 (C or above) standard, or equivalent, in English and Maths
For further information about the role, please see attached Job Description and Person Specification.
How to apply
Please apply online, where you will need to:
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Provide an up-to-date CV. Please ensure your CV evidences how you meet the requirements of the person specification.
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Include a covering letter, with your CV, outlining why you are applying for the role and what could make you the best candidate.
Closing date for applications: Sunday 9 August 2026.
“We reserve the right depending on application numbers, to update the closing date for this position. We would therefore recommend an early application”
We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.
emh is one of the largest providers of affordable homes and care & support services in the East Midlands.
We have more than 20,000 properties in more than 40 local authority areas across the region, and we provide care and support to hundreds more customers.
Our mission is to provide housing and care to improve opportunities for people.
Our group includes:
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emh Homes: providing affordable homes for rent and ownership across the region
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emh Care & Support: providing care and support services to a wide range of customers, from people with disabilities to victims of domestic abuse
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Midlands Rural Housing: a specialist rural housing services and expertise
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emh Sharpes: Landscaping & Gardening
