Job Summary
We’re looking for an experienced Front of House team member to join our friendly team at The Green Dragon, an independently owned premium pub with a strong reputation for outstanding food, drinks and service. This role involves delivering exceptional guest services, ensuring smooth operations at the front of house, and contributing to a welcoming atmosphere for all visitors. The ideal candidate will possess a passion for hospitality, excellent communication skills, and a keen eye for detail. This position offers an opportunity to develop your skills within a dynamic environment while providing memorable experiences for our guests.
Key roles
- Greet guests warmly upon arrival and assist with seating arrangements
- Take orders accurately and efficiently, ensuring prompt service
- Handle payments using the POS system and provide correct change or receipts
- Maintain cleanliness and organisation of the front of house area, including tables and service stations
- Upsell menu items and specials to enhance guest experience and maximise sales opportunities
- Provide knowledgeable information about menu options, ingredients, and food safety standards
- Address guest queries or concerns promptly and professionally to ensure satisfaction
- Support team members in maintaining a positive working environment
Experience
- Previous experience in hospitality or restaurant service is preferred but not essential; training will be provided
- Knowledge of food safety standards and basic food preparation techniques is advantageous
- Familiarity with serving protocols and guest service excellence is desirable
- Ability to manage time effectively during busy periods while maintaining attention to detail
- Strong communication skills with a friendly, approachable demeanour
- Basic maths skills for handling transactions accurately
- Experience with upselling menu items to enhance guest experience is a plus
What we offer
- Competitive hourly pay.
- Excellent service charge on top of your basic wage.
- Training and support from an experienced management team.
- The chance to work in a respected independent business where your contribution is valued.
There is a lack of public transport to this location so it is important you can drive.
This role offers an engaging environment where you can develop your hospitality skills whilst contributing to a welcoming atmosphere for our guests. We value professionalism, enthusiasm, and a genuine passion for delivering outstanding customer service.
Pay: £10.85-£15.00 per hour
Work Location: In person
