Access4Lofts Ltd is the largest loft storage franchise in the UK. Our franchise network helps homeowners utilise otherwise wasted space by providing quick, easy and affordable loft access and storage solutions. Having grown considerably over the past seven years, we now have a network of more than 60 franchisees covering over 100 territories.
We are now looking to recruit an Operations Administrator to provide administrative support to this busy and fast-growing franchise business. Reporting to the Commercial Director, this role will also involve supporting the Logistics Manager, as well as providing general administrative support to our busy head office team based in Plympton, Plymouth.
Responsibilities and Duties
- Building relationships and engaging with key stakeholders.
- Working closely with the Operations Directors to support the administration and planning of franchisee business development meetings.
- Preparing, analysing and distributing relevant management information.
- Ensuring non-compliance issues are identified, highlighted and appropriately escalated.
- Carrying out DBS checks on new franchisees and franchisee staff members to ensure they align with Access4Lofts' values.
- Supporting the Logistics Manager with the accurate recording of sales transactions and stock control.
- Liaising with suppliers to obtain accurate delivery timescales and ensuring all relevant stakeholders are kept informed.
- Supporting the training of new and existing franchisees on the CRM system to ensure best practice.
- Supporting the onboarding of new franchisees.
- Providing general administrative support to the head office team.
Core Qualities
- Experience of working in a fast-paced office environment.
- Excellent organisational skills and attention to detail.
- Self-motivated and able to work on your own initiative.
- Flexible, adaptable and willing to learn new skills.
- Strong problem-solving and creative thinking skills.
- Ability to prioritise workload and manage time effectively.
- Ability to work under pressure and meet deadlines.
- High standards of written and spoken English.
- Good working knowledge of Microsoft Office.
- Experience with the Zoho CRM system is preferred.
- Strong interpersonal skills, with the ability to build effective relationships with a wide range of people both within and outside the company.
The duties listed above are not exhaustive and may be varied from time to time to meet the changing needs of the business. The successful candidate will be expected to undertake any other duties that are appropriate to the role and reasonably requested by the management team.
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Plympton PL7 4BA: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
