As a Student Caseworker you will have responsibility for your own case load providing the operational delivery of casework services to students for the university. The Student Casework Team works across the institution and is responsible for supporting the formal processes through which we manage complaints from students or other stakeholders, appeals against formal decisions the University has taken, and the University’s Behaviour and Health Framework.
As a Student Caseworker, you will play a key role in the delivery of casework services, managing your caseload and delivering advice and guidance on casework service to the institution. Based in Student and Academic Services, you will work with colleagues across professional services and academic schools to put our students at the heart of what we do.
Proactive and pragmatic, you will take a solution-focused approach to addressing and resolving issues that may arise, always mindful of the University’s strategic vision and values, agreed service standards and the expectations of external regulatory bodies.
About you
We are keen to hear from applicants with a wide range of backgrounds and don’t need you to have direct experience of working in higher education. For example, you might currently work with people in an advice or support capacity or have a broad understanding of the context, pressures and challenges facing young people and/or adult learners today. Alternatively, you might have experience in customer services, complaints resolution or client issue handling. More important to us are your ability to lead and motivate a team, to ensure effective prioritisation of a varied and complex workload and to deliver a high-quality people-centred service.
You are passionate about the power of higher education to transform lives and will inspire your team individually and collectively to deliver the best possible support for students.
Where you will be working
In this role, you’ll be based at our modern Frenchay Campus
You’ll spend most of your time on campus, typically 3 days per week
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe.
We offer a wide range of employee benefits as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community.
We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds.
As a Disability Confident employer we welcome applications from those who identify as having a disability.
Further information
If you would like to speak to us to find out more about this role, please contact Jessica Wood on 0117 328 2283 ([email protected] ) or Ian Stratton on 0117 328 2013 ([email protected])
This is a full-time, fixed-term post until January 2027, working 37 hours per week.
This post is not available on a job share basis
If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist. This role is not eligible for Skilled Worker visa sponsorship.
Next Steps
We’d love to hear from you - if this role excites you, please complete our application form
