Join the Fortnum & Mason Team!
Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!
Fortnum & Mason are looking for an exceptional Assistant Restaurant Manager to join our unique team at our beautiful Flagship store in Piccadilly at our Dimond Jubilee Tea Salon Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Why Work For Us:
Competitive hourly rate + paid overtime
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnum’s ingredients
28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities
Annual staff party and incredible gifts after 5 years
What You'll Do:
Leading the restaurant and ensuring it meets and exceeds F&M standards and targets
Coach and develop your managers to ensure efficiency, leading by example
Update your management team on business performance, new initiatives and other pertinent issues
Tour the restaurant regularly
Chair regular meetings with managers
Demonstrate high levels of planning, organising, and time management to drive the operational execution across the department
Cooperating with the General Manager, and assisting with anything from project planning to staff management.
Nurturing positive working relationships with staff.
Addressing any issues in a timely fashion.
What We're Looking For:
Proven experience in Afternoon Tea and Private Dining – essential
Excellent interpersonal skills, with the ability to engage guests and handle sensitive situations with professionalism and discretion
A collaborative approach, with strong teamworking and a supportive leadership style
Demonstrated ability to lead, motivate and develop a high-performing team
Comfortable working in a fast-paced environment, maintaining composure under pressure
Strong commercial awareness, with a focus on delivering results and driving performance
Clear written and verbal communication skills, with confidence in handling administrative and people matters
Highly organised with strong planning skills to ensure a smooth and efficient operation
Able to work independently, using sound judgement to make confident decisions
A proactive problem-solver, able to address issues quickly and effectively
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation
We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognized and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
