Job Title: Front House Assistant
Reports to: Director
Working hours: 20-30 hours per week
Salary range: £12.71 per hour
Location: 108 Ilford Ln, London IG1 2LD
About Us
We are a busy and growing cake shop specialising in fresh cream cakes, celebration cakes, desserts, pastries, and savoury products. We are looking for a friendly, enthusiastic, and customer-focused Front of House Assistant to join our team on a part-time basis.
Key Responsibilities
- Greet customers warmly and provide excellent customer service.
- Assist customers with selecting cakes, pastries, desserts, and other bakery products.
- Process customer orders and payments accurately using the till system.
- Prepare and package cakes and bakery items for takeaway and collection orders.
- Maintain attractive product displays and replenish stock throughout the day.
- Handle customer enquiries, including cake orders and product information.
- Ensure the shop, display counters, and seating areas are clean, tidy, and well-presented.
- Follow food hygiene, health and safety, and company procedures at all times.
- Support the team with opening and closing duties as required.
Requirements
- Previous experience in a bakery, café, retail, or customer-facing role is essential.
- Excellent communication and interpersonal skills.
- Friendly, reliable, and professional attitude.
- Ability to work efficiently in a fast-paced environment.
- Flexible to work 2–3 days per week, including weekends and public holidays when required.
- Basic numeracy skills and confidence handling payments.
Application closing date: 03/10/2026
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
Ability to commute/relocate:
- Ilford IG1 2LD: reliably commute or plan to relocate before starting work (preferred)
Education:
Experience:
- Retail sales: 2 years (preferred)
Language:
Work Location: In person
