Customer Service Administrator - Grangemouth
The rewards
- Competitive salary and benefits package
- Opportunities for training and career progression
- Supportive and friendly team environment
- Stable, long-term employment
The role of Customer Service Administrator:
- Handling inbound calls and emails from customers in a professional and timely manner
- Processing customer orders, updating systems, and maintaining accurate records
- Liaising with internal teams to track order progress and communicate status updates
- Resolving customer queries, complaints, and service issues efficiently
- Supporting general administrative duties such as data entry, reporting, and documentation
- Assisting with scheduling and ensuring service-level agreements are met
The ideal Customer Service Administrator:
- Previous experience in a customer service or administrative position
- Excellent communication skills, both written and verbal
- Strong attention to detail and a high level of accuracy
- Ability to remain calm under pressure and manage multiple tasks simultaneously
- Good IT skills including Microsoft Office and CRM or transport systems
- A proactive and team-oriented approach
