Job Title:
IT Support Technician
Location:
Hatten Wyatt Solicitors, 51/54 Windmill Street, Gravesend, Kent, DA12 1BD Travel to other office locations will be required when necessary.
Hours:
Monday to Friday, 9:00am – 5:30pm (some out-of-hours work may occasionally be required)
About Us:
Hatten Wyatt is a long-established and well-respected law firm with offices across Kent. We pride ourselves on delivering a professional, approachable and client-focused service, whilst maintaining a supportive and collaborative working environment for our staff.
About the Role:
We are looking for a proactive, enthusiastic and hands-on IT Support Technician to oversee and support the Firm’s IT function across all office locations. This is a hands-on role suited to someone who enjoys problem solving, takes ownership of tasks, and is confident working independently in a fast-paced environment. The successful candidate will play a key role in maintaining and improving the Firm’s IT infrastructure, supporting staff with day-to-day IT issues, and ensuring systems remain secure, efficient and reliable.
Responsibilities:
- Maintain and support the Firm’s case management system: Partner for Windows (Tikit)
- Provide hands-on support for hardware, software and IT-related issues across the Firm
- Manage user accounts, onboarding and IT setup for new starters
- Deliver Partner for Windows training and general IT guidance to staff
- Ensure the availability, integrity and performance of all IT systems and networks
- Oversee regular system updates, backups and software licensing
- Monitor systems for vulnerabilities and implement proactive security measures
- Support GDPR compliance, cybersecurity and data protection requirements
- Manage third-party IT suppliers and software providers
- Lead IT projects including upgrades, migrations and infrastructure improvements
- Assist with management and maintenance of the Firm’s websites
- Travel between office locations when required
- Carry out additional IT duties as reasonably required
Candidate Requirements:
- Previous experience within an IT support, IT management or similar hands-on IT role
- Experience managing or taking ownership of an IT function
- Knowledge of Partner for Windows (Tikit) or other legal case management systems would be advantageous
- Strong understanding of networks, hardware and cybersecurity
- A proactive and enthusiastic attitude with a strong “can-do” approach
- Someone who is practical, responsive and able to get things done efficiently
- Excellent troubleshooting and problem-solving skills
- Strong communication skills with the ability to explain technical matters clearly to non-technical users
- Organised, reliable and able to manage competing priorities
- A willingness to continue learning and developing within the role
This role offers an engaging environment where your technical expertise will directly impact organisational efficiency while providing opportunities for professional growth within the IT sector.
Pay: From £30,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Sick pay
Work Location: In person
