Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.
We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.
If you aspire to maximise contribution to IAGC and expand network reach by leveraging and optimising outsourced capacity to deliver commercial targets (including revenue, marginal, cost, load factor) then this opportunity is not to be missed.
The role is responsible for commercial outsourced supplier management, with accountability for strong performance and contractual adherence across interline, freighter and trucking partner portfolios to deliver revenue and costs targets.
It is a managerial ownership role, with network-wide exposure, focused on performance management, negotiation, governance and strategic decision-making led by data and market reports.
Reporting into the Network Manager, the role is based at the IAG Cargo headquarters, London Heathrow.
Own the commercial contribution, cost saving performance and load factor outcomes for assigned interline, freighter and trucking accounts in line with the Network targets.
Act as single point of accountability for assigned interline/freighter/trucking suppliers for commercial matters (contract, scheduling, rates negotiations, invoicing, long-term planning, contractual performance).
Ensure strong collaboration with Commercial Management teams to drive decisions to utilise outsourced suppliers to feed IAGC green capacity
Sourcing the most effective outsourced capacity for IAGC to expand its network reach from/to offline destinations whilst ensuring effective cost control management
Own day to day account problem solving for revenue and billing impacting issues both internally and with the supplier
Establish and lead a structured governance cadence with assigned suppliers to review performance and contract adherence.
Establish and lead quarterly business reviews with internal stakeholders ensure revenue and cost performance are on target.
Monitor partner performance using dashboards and market data information, identifying cost pressures, risks and mitigation actions to drive utilisation opportunities and close actuals vs target gaps.
Support on transformation projects, focusing on new initiatives outside of BAU to meet and exceed transformation targets.
Own the monthly invoicing governance of trucking suppliers and freighters, ensuring accurate audit of invoices and close collaboration with Finance to resolve overcharging or billing disputes.
Own the seasonal/monthly/weekly schedule and rates delivery across all assigned suppliers, and ensure proactive communication across all key internal stakeholders.
Deliver weekly and monthly reporting on performance, keeping the business informed of performance and action plans
Act as escalation point for performance, commercial and systems issues.
Work together with Integrated Planning team at ensuring cross-team collaboration for tactical changes affecting outsourced suppliers, and sourcing and utilising the right capacity for recoveries.
Deliver internal and external (supplier) process improvement initiatives, to drive operational efficiency and service performance.
Represent IAG Cargo professionally with external partners and internal stakeholders, when required.
What you’ll bring to IAG Cargo:
Essential Experience
Strong commercial acumen with experience delivering revenue, cost and performance results
Experience in account ownership and supplier management
Proven analytical capability with experience using data to influence decisions
Experience working across international stakeholders
Excellent communication skills
Adaptability and flexibility
Fluent in using PowerPoint for story telling to both peers and senior management.
Ability to prioritise when faced with multiple issues and flex workload on the day
Desirable Experience
Understanding of the airfreight business
Experience in interline, freighter or multimodal logistics environments
Previous experience in commercial functions desirable e.g.RevMan or Sales
Skills and Experience:
Strong account ownership mindset with a track record of delivery against revenue and cost targets.
Commercial acumen with ability to translate internal and market data into analysis and actionable account development plan.
Self- starter: able to work on own initiative, make decisions and implement
Keen negotiator
Strong stakeholder management capability across senior internal and external audiences.
Highly culturally aware and comfortable in new environments
Proactive, structured and disciplined approach to governance and follow-through.
Excellent written and verbal communication skills.
Comfortable operating with ambiguity and prioritising workloads in a complex and tight deadline environment.
Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.
As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
A hybrid environment with 3 days a week in the office and two from home.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
Diversity and Inclusion
Our recruitment procedures positively support our diversity and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.
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